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Important notice: Changes resulting from billing system upgrade
We are committed to improving our mobile service by upgrading the billing system. The aim is to offer higher levels of quality and more convenient account management. The latest system upgrade requires the following changes to take effect on [Effective Date] *:
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Bill payment |
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Account information change
- Your new 14-digit account number: Please refer to SMS message
- Your new bill cut-off date: The last day of each month |
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Issue date of the first bill showing the NEW account number: Please refer to SMS message |
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After the effective date, the account balance of your 8-digit numbered account will be carried across to your new 14-digit numbered account. Details will be shown in the “Account Balance Transfer from” section of the first bill issued by the upgraded billing system. |
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PPS/ATM payment channel
When paying by PPS/ATM, please note we have changed the payee name from csl (one2free)/ CSL to CSL Mobile Limited. Please click "Tips on change of service" to follow bill payment instructions. |
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Check mobile bill and usage
The upgraded billing system has enhanced the way you can manage your account. You can check mobile bill and usage using the following mobile apps:
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My HKT app |
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Manage your 1O1O, csl, NETVIGATOR, Now TV, eye and residential line services through a single login |
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csl app |
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Check mobile usage details or perform a data top-up transaction |
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Self-service channels affected |
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Certain features may be difficult to access via the self-service channels, as specified in "Tips on change of service", during the billing system upgrade from [Effective Date] to the following day. |
In the meantime, your mobile service plan and existing contract remain unchanged.
If you have any inquiries, please call one of our customer service representatives on 25 123 123.
Yours sincerely,
CSL Mobile Limited |
