4.5G Multi-User Service Plan

+ Remarks

“4.5G Ultra Speed” means 1) 600Mbps, which is our network specification for downlink of 4.5G network (with 75Mbps for uplink) provided via three sections of 20MHz continuous spectrum each, which is only available to designated locations and 2) 1Gbps, which is our network specification for downlink of 4.5G network (with 75Mbps for uplink) provided via three sections of 20MHz continuous spectrum each and one section of 10MHz spectrum, which is only available to designated locations in Mong Kok and Causeway Bay. Use of a compatible device is required. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
SIM Connection: You are required to subscribe to this Service Plan for a designated Commitment Period.
You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.
Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.
Local Thereafter Charge for MMS: $2 per MMS.
The SIM Cards (Primary SIM card & Secondary SIM cards) included in your Service Plan will be provided to you upon your request at any time within the Commitment Period. You are required to keep the SIM Cards (Primary SIM card & Secondary SIM cards) activated provided to you until the end of the Commitment Period. Any changes to the primary SIM card or secondary SIM cards mobile numbers of the Service Plan during the Commitment Period will be charged in accordance with our prevailing rates. If customer terminates the Primary SIM card, customer will be charged the sum of the monthly service fee for the remaining months of the Commitment Period. The termination of the primary SIM card would be resulted in termination of the service plan. If customer terminates any of the Secondary SIM cards (including extra SIM card) service or port-out the mobile number of any Secondary SIM card to other mobile operator, customer will be charged an early termination fee of $1,000 per Secondary SIM card.
By registering other users of the Service Plan ("Service Plan Users"), you are required to provide the users’ personal data to us and you acknowledge and agree that you have obtained the consent of these users, to disclose their personal data to us for the purposes stated in our Mobile Service Agreement. You also agree that we may advise Service Plan Users that they were referred to us by you.
By registering a Service Plan User, you agree that he or she may (a) share Service Plan entitlements, (b) subscribe to and cancel any VAS for his or her SIM Card, (c) report the loss of his or her SIM Card and apply for replacement of his or her SIM Card and reconnection of his or her Mobile Service when the Service Plan User loses his or her SIM Card, and (d) request a copy of his or her Mobile Service usage records, and you will be responsible for all related Charges. Clause 12 of the Mobile Service Agreement does not apply to the Service Plan Users.
All usage included in the Service Plan will be shared among all SIM Cards. The accumulated usage of all SIM Cards will be counted towards the usage of your Service Plan.
The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. Customer may choose to unsubscribe from mobile data service if necessary. However, the monthly fee will remain unchanged.
Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
The monthly free 100/200 minutes IDD Minutes included in the service plan applies to Primary SIM Card only, not applicable to Supplement SIM. Service plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter charges and other IDD charges, please refer to our website https://www.hkcsl.com/en/idd-001/.
Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
Local Wi-Fi service: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For details, please refer to https://www.hkcsl.com/en/csl-wi-fi/..
Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk.
Tap & Go Payment Service is subject to the relevant Terms and Conditions. For details, please visit Tap & Go website at www.tapngo.com.hk (Stored Value Facilities Licence Number: SVF0002).
This offer is applicable for The Club members for subscribing to the designated service plan. China Data Roaming Package is subject to relevant Terms and Conditions. Please visithttps://www.hkcsl.com/en/new-multi-user-service-plan/ for details.
Top-up Data Package
- The Top-up Data Package is applicable to selected Service Plan(s) only.
- The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription.
- Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month.
- The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package.
- We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.
Additional SIM Card
- Additional SIM Card is applicable to selected Service Plan(s) only.
- You may subscribe up to 1 Additional SIM Card. You are required to subscribe to each Additional SIM Card for a Commitment Period of 12 months.
- The fee of the Additional SIM Card does not include any usage. All usage of the Additional SIM Card will be counted towards the usage of your Service Plan. Roaming charges will apply when you use the Additional SIM Card overseas.
- If your Service Plan or any part thereof is suspended or limited, the services of the Additional SIM Card will also be suspended or limited. You will also have to pay the Early Termination Charge of $1,000 if you terminate the Additional SIM Card before the expiry of its Commitment Period.
- We reserve the right to terminate or change this service or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.
"4.5G Ultra Speed Multi-User Service Plan" cannot be used in conjunction with the "DataRoam Day Pass" offer.
Piggy Bank Data Carry Forward Service:
- Piggy Bank Service is applicable to subscribers of designated 4.5G Ultra Speed service plan users (including SIM/handset service plans, Multi-User Service Plans and iPhone/ iPad Service Plans. This service is not applicable to all complimentary SIM service plan (including but not limited to Free Tap & Go SIM card with 12 months/6 months SIM connection $298 or above / Handset connection $548 or above service plans and Nevigator complimentary SIM service plans), 4.5G Ultra Speed service plan with 6 months commitment periods, Pet Tracking Service Package and SmartBand Tracking Service Package. The Top-up Data Package is applicable to selected Service Plan(s) only.
- The monthly service fee is $48 for subscription to a commitment period. Customer must subscribe to the commitment period aligning with the service plan. Upon subscription to this service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your Service Plan. All remaining local data entitlement will be forfeited upon thereafter.
- Free-to-Go customers can also subscribe to Piggy Bank Service at a monthly fee of $68 and maximum local data entitlement balance to be carried forward is 30GB.
- If you change your service plan, all remaining local data entitlement will be forfeited.
- Piggy Bank Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable).
- You can terminate Piggy Bank Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation.
Multi-User Service Plan (“MUP”) VAS Package Terms & Conditions:
- Customers can subscribe to VAS at HK$33 each – eg two VAS shall cost HK$66 and so on. Minimum MUP VAS Package commitment period is 24 months. This package available only to MUP plan subscribers, while VAS services can be subscribed to by main and sub SIMs. Service fees are charged on a per SIM basis.
- Now Soccer App Matches Live Service (mobile version): Enjoy exciting soccer matches. For service details, please refer to http://e.hkcsl.com/nowsoccer.
- Now668 Horse Racing Channel: Watch the now 668 horse-racing channel on a mobile device. For service details, please refer to http://e.hkcsl.com/now668.
- eGAzines Monthly Package: Content and terms and conditions are available only in Chinese. For details, please refer to http://e.hkcsl.com/egazines.
- Prologue: This online learning application offers a wide selection of high-quality tutorial videos, particularly for students in the junior and senior secondary sector (HKDSE). For details, please refer to http://e.hkcsl.com/prologue.
- MZ+ latest magazines: Covers 350-plus Hong Kong and Taiwan magazine titles. For details, please refer to http://e.hkcsl.com/mzplus.
- Monthly MOOV Package: MOOV online digital music service (available for use in Hong Kong only). MOOV is provided by MOOV (Hong Kong) Limited and is subject to terms and conditions as dictated by MOOV, available at http://moov.hk. Now Player CSL: Watch the Now Drama Channel, NowJelli, TVBS Asia, tvN and on-demand programs on your mobile device. Availability of channels and content is subject to change without notice. For details, please refer to e.hkcsl.com/nowplayer.
- Now Player Junior Service: Watch seven live channels and six on-demand catalogs – all from Disney Channel, Disney Junior, Cartoon Network, Nickelodeon, Boomerang, Toonami, CBeebies and Nick Jr. Availability of channels and content is subject to change without notice. For service details, please refer to http://e.hkcsl.com/nowjunior. HBO GO: Watch HBO original and exclusive programs on a mobile device. For details, please refer to http://e.hkcsl.com/hbogo. If you use MUP VAS Package services via csl mobile data, usage will be deducted from your entitlement.
VoLTE「Service」
- VoLTE service is only available under 4G LTE network coverage for intra-network calls or inter-network call between CTM Macau, with designated rate plans and handsets, and cannot be used in conjunction with certain types of service. Please call 25123123 for details.
- Video call is a chargeable service, irrespective of whether 3G or VoLTE has been activated. The standard charge of local video call: intra network – $1.5/min; other local operator – $2.5/min. Usage will be rounded up to the nearest minute. Customer in Hong Kong makes voice or video calls to CTM Macau numbers or makes IDD voice or video calls in Macau are subject to extra IDD charges.
- VoLTE Video call is only available when both users are using VoLTE service.
Smartphone workshops:
- Workshops available in Cantonese only.
- Workshop arrangements (such as content, tutor, time and venue) may be changed according to conditions. In such a situation, customers will be notified individually.
- Deadline for workshop registration is three hours before one starts. Limited availability on a first-come-first-served basis.
- Customers agree that the company can use photographs and audio of you and/or visual recordings of you in any publicity or material for promotion of such events on csl’s Facebook page or other platforms.
- csl’s decision shall be final and binding in the event of dispute arising from a workshop.
“Local mobile data usage setting” is a free feature designed for the Multi-User Service Plan. Registered customers are entitled to turn the data connection on/off and set a monthly local mobile data usage limit for service plan users via the csl app. Users will receive notification by SMS when the data connection has been turned off, or a data usage limit has been set. Users can view relevant settings via the csl app. Secondary SIM users should contact registered users when changing any local data usage settings.
Mainland China & Macau Data Roaming Package:
- The Service is available to selected personal account customers of designated csl service plan subscriptions who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Mainland China & Macau Data Roaming Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
- The Service included usage applies to use in Mainland China & Macau only.
- i) if customers have Mainland China & Macau Data Roaming Package that included usage is “2GB/3GB/5GB per month”, any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month; orii) if customers have Mainland China Data Roaming Package that included usage is “10GB (24months)”, the included usage is applicable to the Commitment Period. Any unused usage will be forfeited at the end of Commitment Period
  ii) if customers have Mainland China Data Roaming Package that included usage is “10GB (24months)”, the included usage is applicable to the Commitment Period. Any unused usage will be forfeited at the end of Commitment Period
- Customer may choose use other Roaming Package (if any) or Data Roaming Day Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Data Roaming Day Pass, visit http://e.hkcsl.com/datapass-e.
- If customers have both Mainland China & Macau Data Roaming Package, Mainland China Data Roaming Package (included shareable and non-shareable) and Greater China Data Roaming Package, data roaming usage in Mainland China or in Macau will be deducted from non-shareable Mainland China Data Roaming Package first, then it will be deducted from Greater China Data Roaming Package, then it will be deducted from shareable Mainland China Data Roaming Package. After that, it will be deducted from Mainland China & Macau Data Roaming Package.
- Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services.
- Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture.
- If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
Norton Family Premier Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to https://www.hkcsl.com/en/. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that:(a) the Service will meet your requirements; (b) the Service will be uninterrupted, timely, secure or error-free; (c) the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d) the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by Symantec Asia Pacific Pte Ltd. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Family Premier content and disclaims all liability and warranties for Norton Family Premier service and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit http://webcms.hkcsl.com/en/norton-family for service details and terms & conditions.
Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkcsl.com.
We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. We reserve the right to make the final decision in the event of any dispute.

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