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Terms and Conditions |
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This $20 Monthly Rebate Reward (“Reward”) is applicable to Tap & Go customers who signed up or renewed a designated csl/1O1O service plan and set up autopay via Tap & Go Mastercard ® to settle their csl/1O1O mobile bills during the commitment period (if any). This Reward will be automatically credited to the Customer’s mobile service account at the time of his/her coming mobile bill. This promotion is valid from now until July 15, 2018. An HK$18 per month MTR/Tunnel/Mobile Licence/Administration Fee becomes payable when signing up to any service plan. All benefits, amenities, offers, awards and services are subject to availability and may be changed at any time without notice. Unless otherwise specified, offers cannot be used in conjunction with other discounts, offers or promotions. In the event of dispute, decisions made by CSL Mobile Limited & HKT Payment Limited shall be final and conclusive. Tap & Go (license number: SVF0002) is subject to Tap & Go Payment Service Terms and Conditions. For enquires and more details, please visit www.tapngo.com.hk. |
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The promotion is valid until October 31, 2017. |
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This offer is applicable only to selected customers. |
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Free Capacity Data package will be offered to those customers switching from Smartone / Hong Kong Broadband and signed to a designated 6GB or above signing csl Ultra 600 Service Plan and agree to a commitment period of 24 months. This offer is also valid for handset bundling service plan of 6GB or above (Handset prepayment required) and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable). An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan. Please contact our staff for details. |
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Capacity Data Package: If you signed up to a 6GB or above Ultra 600 Service Plan, you can enjoy the Capacity Data Package for free during your commitment period. When the monthly Mobile Data usage reaches the data entitlement of your monthly service plan, you can continue to use the Mobile Data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your service experiences may be affected. For details, please refer to www.hkcsl.com/tc/limited-capacity-offer/. |
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Device Connection: You are required to subscribe to this Service Plan and designated Value Added Service(s) of not less than $39 (if applicable) per month simultaneously for a designated Commitment Period . Settlement of service fees by autopay via designated credit card is also required. If your selected VAS is terminated or cancelled at any time within the Commitment Period, you will have to select another VAS so that the total monthly fee of VAS subscribed by you shall not be less than $39 (if applicable) per month. Prepayment (amount depending on your chosen device and Service Plan subscription) is required and the prepayment amount will be credited into your csl account by installments during the Commitment Period. |
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SIM Connection: Subscribe to this Service Plan for a designated Commitment Period is required. You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month. |
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Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.8 per Inter-network SMS; and $3 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. |
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Service Plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter Charges and other IDD Charges, please refer to our website http://e.hkcsl.com/idd. |
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Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi compatible devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. Actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of internal antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please visit http://e.hkcsl.com/wifi-e. |
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Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk. |
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KingKing: KingKing is a VoIP service based on mobile data and Wi-Fi connectivity for use in Hong Kong or while you are abroad, so that you can (i) make voice calls to any Hong Kong phone number, (ii) receive voice calls, or (iii) send SMS messages. Any KingKing users shall pay for the mobile data and Wi-Fi connectivity service, SMS, IDD and/or international roaming charges for calls to non-Hong Kong phone numbers (if applicable). KingKing is only available to selected service plans and compatible only with certain handsets. For details, please visit http://e.hkcsl.com/kk. |
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3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://e.hkcsl.com/wechat for details. |
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Respective Value-Added Services are applicable to designated handset models/OS. |
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Data and Voice Service Plan Terms and Conditions:
Local Thereafter Charge for MMS: $2 per MMS. The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. Customer may choose to unsubscribe from mobile data plan service if necessary. However, the monthly fee will remain unchanged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. Unless otherwise specified, Service Plan included usage applies to local use only. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. Only certain devices support the 3G or 4G network. Actual speeds experienced will be considerably less than the theoretical speeds obtainable on a 3G/4G network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service. Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkscl.com. We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.hkscl.com or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute. |
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Top-up Data Package Terms and Conditions
1. The Top-up Data Package is applicable to selected Service Plan(s) only.
2. The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription.
3. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month.
4. The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package.
5. We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |
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Ultra-High-Speed Network refers to 600Mbps which is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 Oct 2017. |
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Special Terms and Conditions for Capacity Data Package
• The Capacity Data Package (“Service”) is subject to the terms and conditions of your Mobile Service Agreement with CSL Mobile Limited (“CSL”) and these Special Terms and Conditions.
• New customers who subscribed to the designated 6GB + 6GB or above Service Plans or designated 10GB + 10GB or above Multi-User Service Plans with a commitment period of 24 months (“Designated Plan1”) is eligible to subscribe this Service, while the commitment period of this Service shall be the same as that of the Designated Plan.
• Existing customers who subscribed to any service plan of CSL with a commitment period ("Existing Plan") and wish to enjoy this Service must separately subscribed to the Designated Plan; if the Designated Plan is not subscribed, the commitment period of this Service shall be the same as that of the remaining commitment period of the Existing Plan.
• Existing customers who subscribed to any service plan of CSL without a commitment period and wish to enjoy this Service must separately subscribed to the Designated Plan, while the commitment period of this Service shall be the same as that of the Designated Plan; if the Designated Plan is not subscribed, the commitment period of this Service shall be 24 months. For Tertiary Student U-Plan or Smart Pama Service Plan, we will align the Commitment Period of this Service with your monthly mobile service plan.
• The monthly fee of this Service is HK$58(Applicable to designated 6GB + 6GB or above Service Plans) and $108 (Applicable to designated 10GB + 10GB or above Multi-User Service Plans).
• When the mobile data usage you used in a particular month reaches the monthly data entitlement of the Designated Mobile Service Plan you subscribed to, you can continue to use the mobile data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your experience may be affected.
• This Service cannot be used in conjunction with certain types of services which may be subject to change from time to time. For details, please call our customer service hotline on 25 123 123.
• The actual speed that you experience will be considerably less than the network specifications and may be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors.
• If you choose to terminate this Service before the expiry of the Commitment Period for any reason, you will be required to pay an early termination charge equivalent to the sum of the listed monthly fees of this Service for the remaining months of the Commitment Period.
• “86-Easy “ : You are required to complete the registration of the "86-Easy" value-added service (“this Service”) via the csl mobile app (“Mobile App”). When you subscribe to this Service, you will be randomly allocated a China mobile number (“PRC Mobile Number”). This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (“SMS”) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 25123123 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App. Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the assigned PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding. |
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Piggy Bank Data Carry Forward Service:
1. Piggy Bank Service is applicable to subscribers of designated Ultra 600 service plan users (including SIM/handset service plans, Multi-User Service Plans and iPhone/ iPad Service Plans. This service is not applicable to all complimentary SIM service plan (including but not limited to Free Tap & Go SIM card with 12 months/6 months 6GB data service plans and Nevigator complimentary SIM service plans), Ultra 600 service plan with 6 months commitment periods, Pet Tracking Service Package and SmartBand Tracking Service Package.
2. The monthly service fee is $48 for subscription to a commitment period. Customer must subscribe to the commitment period aligning with the service plan. Upon subscription to this service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your Service Plan. All remaining local data entitlement will be forfeited upon thereafter.
3. Free-to-Go customers can also subscribe to Piggy Bank Service at a monthly fee of $68 and maximum local data entitlement balance to be carried forward is 30GB.
4. If you change your service plan, all remaining local data entitlement will be forfeited.
5. If you choose to terminate the Service before expiry of the Commitment Period for whatever reasons, you must pay us an Early Termination Charge equal to the Monthly Service Package Charge for the remaining months of the Commitment Period immediately.
6. You can terminate Piggy Bank Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation. |
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Mobile entertainment: Subscription is needed for Viu Premium service, MOOV Monthly Package, Now E Soccer Combo, HBO GO and Now Baogu. MOOV Monthly Package: MOOV online digital music service (only available for use in Hong Kong). For details, please refer to http://moov.hk. . Viu Premium Service (“the Service”): Offers unlimited video episode download, Full HD video streaming and no video ads in the middle of videos played (if applicable) on the Viu App. For details, please refer to http://e.hkcsl.com/viu Now E Soccer Combo, HBO GO and Now Baogu: To enjoy HBO GO, Now Baogu and Premier League and LaLiga matches on Now E (collectively, the “Content”), please download the Now E mobile application (the “Application”) onto your mobile phone or tablet; or visit our Now E website at http://www.nowe.com. Now (the “Website”) to register for a Now E account and enter your promotion code. Now E, the Application and Website are provided by PCCW Media Limited (“PCCW”) and content on Now E is provided by PCCW and its licensors. The use of Now E is subject to the Now E Terms and Conditions (available for viewing at www.nowe.hk/tnc/service). Now E can only be used in the Hong Kong Special Administrative Region and the Content is for your private domestic viewing only. For details, please refer to https://www.hkcsl.com/tc/nowe. |
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Photos and products details are for reference only. |
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