Terms and Conditionsof DrGo Standard Plan

1. DrGo Standard Plan (the “Plan”) is provided to you by eSmartHealth Limited (“eSmartHealth”, operator of the DrGo platform and the DrGo Health Store).By subscribing or using the Plan (or any part thereof), you confirm to have read, understood and accepted these Terms and Conditions, and the relevant terms and conditions of DrGo, including, without limitation, the “DrGo Terms and Conditions” and the “DrGo Health Store Terms and Conditions” (both available on DrGo website: https://www.drgo.com.hk and DrGo app (collectively, “DrGo T&C”).
2. As a consumer customer of designated csl monthly plan (“csl plan”), you may subscribe to the Plan as a valued added service of your csl plan.  The fees payable for the Plan will be charged under your csl plan’s bills.
3. Upon successful subscription of the Plan, you will receive a SMS notification on your registered mobile number in around seven (7) working days, with the following included:

1. One (1) DrGo HK$398 Video Consultation e-Coupon Code (“VC Coupon Code”), which may be used to redeem one (1) DrGo video consultation service with a designated general practitioner; and
2. One (1) designated DrGo Health Store Coupon Code (“HS Coupon Code”), which may be used to redeem one (1) designated Gleneagles Hospital Hong Kong Vision Care Plan at the DrGo Health Store.

4. The use of the VC Coupon Code and HS Coupon Code is further subject to relevant terms and conditions.
5. The VC Coupon Code and the HS Coupon Code:

1. cannot be redeemed or exchanged for cash or other products;
2. must be redeemed by the expiry date or within the redemption validity period as stated thereon; and
3. will not be re-issued in the case of loss or damage or failure to show up on time in respect of any scheduled appointment.

6. If your csl plan is suspended or terminated for whatever reason, CSL Mobile Limited (“CSL”) and/or eSmartHealth reserve(s) the right to suspend and/or forfeit your entitlement under the Plan accordingly without further notice or compensation.
7. Neither CSL nor eSmartHealth is the service provider of Gleneagles’ Vision Care Plan service or the video consultation service.  CSL and eSmartHealth do not assume or share any medical practitioners’ responsibility or liability with regard to the quality or appropriateness of the medical services provided by them, including the manner of providing the medical services such as by way of video consultation or otherwise.  CSL and eSmartHealth do not recommend or endorse any medical practitioners or medical service providers and are not liable or responsible, and do not endorse or support or recommend any information, advice, opinion, diagnosis, treatment, service, medical certificate and/or medication prescribed or given by any medical practitioners, for any reasons whatsoever.  Please read the “DrGo Terms and Conditions” and/or “DrGo Health Store Terms and Conditions” carefully before proceeding to use DrGo or DrGo Health Store. 
8. You further agree and acknowledge that CSL makes no representation or guarantee as to any aspects of the Plan (or any part thereof) and accepts no responsibility and liability for any matters arising from or in relation to the same.
9. CSL shall not be responsible for any disputes in relation to the Plan.  In case of any enquiries, please contact DrGo Service Hotline at 2380 2323 for any question relating to DrGo’s video consultation service or contact Gleneagles at 3153 9068 for any question relating to Gleneagles’ Vision Care Plan.  
10. These Terms and Conditions are subject to change from time to time without prior notice.  In case of any dispute, CSL, eSmartHealth and/or Gleneagles reserve(s) the right of final decision.
11. In the event of any discrepancies between the English and the Chinese versions of these Terms and Conditions, the English version shall prevail.

Terms and Conditions for VC Coupon Code
The use of the VC Coupon Code is subject to relevant terms and conditions, including the followings:

1. You must register as a user of DrGo prior to using the VC Coupon Code.
2. The VC Coupon Code is valid up to and including 31 December 2022, after which it will become null and void and will not be reissued.
3. The VC Coupon Code enables the holder to redeem one (1) DrGo video consultation service with a designated general practitioner.
4. Fee for each video consultation on DrGo may vary, depending on the choice of medical service and/or the medical/healthcare provider, and will be listed out when you book for a video consultation on the DrGo App.  If the fees payable exceed the HK$398 value of the VC Coupon Code, you will need to settle the difference via the DrGo App.  You also need to pay any fee incurred for additional medicine.
5. Only one coupon code can be used for each DrGo video consultation and each VC Coupon Code can be used for one time only.  No refund, exchange, amendment nor cancellation of the VC Coupon Code will be accepted.  Unless otherwise stated, the VC Coupon Code cannot be used in conjunction with any other promotional or discount offer, and is non-exchangeable for cash or other products.
6. If you make an appointment for a video consultation via DrGo using a VC Coupon Code, but do not attend, or fail to attend at the scheduled start time of the consultation, the VC Coupon Code will be deemed null and void and will not be reissued, and the user will not be compensated in any way.
7. DrGo’s operating hours and services (including delivery service) may be suspended under adverse weather conditions or other special circumstances.
8. Actual delivery time varies, depending on location and workload.  Delivery applicable only to designated locations.  Please refer to the “DrGo Terms and Conditions” for details.
9. DrGo is not suitable for symptoms requiring immediate medical assistance, and may not be suitable for certain users.  It is up to the medical practitioner, Chinese medicine practitioner or healthcare professional to determine if you are suitable for a video consultation.  You must be physically in Hong Kong at the time of the video consultation with a medical practitioner, Chinese medicine practitioner or healthcare professional.
10. Service quality of a video consultation via DrGo depends on the quality of the signal received, Internet conditions, server speeds, network conditions, coverage, locations, device used, hardware, software, usage levels and other factors.
11. The use of DrGo is subject to other terms and conditions.  For details, please see the “DrGo Terms and Conditions”.

 
Terms and Conditions for HS Coupon Code
The use of the HS Coupon Code is subject to relevant terms and conditions, including the followings:
(i) You must register as a user of DrGo prior to using the HS Coupon Code.
(ii)   The HS Coupon Code enables you the holder to redeem one (1) designated Vision Care Plan with Gleneagles Hospital Hong Kong on DrGo Health Store website (www.drgohealthstore.com.hk) or DrGo app.  For the relevant service and redemption details, please visit https://www.drgohealthstore.com.hk/vision-care-plan.html.
 (iii)  eSmartHealth is not the service provider of the Vision Care Plan, which is provided by Gleneagles Hospital Hong Kong (“Gleneagles”). (iv) The HS Coupon Code is available for redemption on or before 31 December 2022.  Once redeemed, you must complete the Vision Care Plan within three (3) months from the redemption date, otherwise the Vision Care Plan it will become null and void and will not be reissued.
(v)  The HS Coupon Code can be used for one time only.  No refund, exchange, amendment nor cancellation of the HS Coupon Code will be accepted.  Unless otherwise stated, the HS Coupon Code cannot be used in conjunction with any other promotional or discount offer, and is non- exchangeable for cash or other products.
(vi) The use of DrGo Health Store is subject to other terms and conditions.  For details, please see the “DrGo Health Store Terms and Conditions”.
 

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Terms and Conditions of DrGo Advanced Plan

1.DrGo Advanced Plan (the “Plan”) is provided to you by eSmartHealth Limited (“eSmartHealth”, operator of the DrGo platform and the DrGo Health Store).  By subscribing or using the Plan (or any part thereof), you confirm to have read, understood and accepted these Terms and Conditions, and the relevant terms and conditions of DrGo, including, without limitation andthe “DrGo Terms and Conditions” (both available on DrGo website: https://www.drgo.com.hk and DrGo app (collectively, “DrGo T&C”).
2.As a consumer customer of designated csl monthly plan (“csl plan”), you may subscribe to the Plan as a valued added service of your csl plan.  The fees payable for the Plan will be charged under your csl plan’s bills.
3. Upon successful subscription of the Plan, you will receive a SMS notification on your registered mobile number in around seven (7) working days, with the following included:
Three (3) DrGo HK$398 Video Consultation e-Coupon Code (“VC Coupon Code”), which may be used to redeem three (3) DrGo video consultation service with a designated general practitioner; and
4.The use of the VC Coupon Code and HS Coupon Code is further subject to relevant terms and conditions.
5.The VC Coupon Code and the HS Coupon Code:
(i) cannot be redeemed or exchanged for cash or other products;
(ii) must be redeemed by the expiry date or within the redemption validity period as stated thereon; and
(iii) will not be re-issued in the case of loss or damage or failure to show up on time in respect of any scheduled appointment.
6. If your csl plan is suspended or terminated for whatever reason, CSL Mobile Limited (“CSL”) and/or eSmartHealth reserve(s) the right to suspend and/or forfeit your entitlement under the Plan accordingly without further notice or compensation.
7. Neither CSL nor eSmartHealth is the service provider of the video consultation service.  CSL and eSmartHealth do not assume or share any medical practitioners’ responsibility or liability with regard to the quality or appropriateness of the medical services provided by them, including the manner of providing the medical services such as by way of video consultation or otherwise.  CSL and eSmartHealth do not recommend or endorse any medical practitioners or medical service providers and are not liable or responsible, and do not endorse or support or recommend any information, advice, opinion, diagnosis, treatment, service, medical certificate and/or medication prescribed or given by any medical practitioners, for any reasons whatsoever.  Please read the “DrGo Terms and Conditions” carefully before proceeding to use DrGo. 
8.  You further agree and acknowledge that CSL makes no representation or guarantee as to any aspects of the Plan (or any part thereof) and accepts no responsibility and liability for any matters arising from or in relation to the same.
9.CSL shall not be responsible for any disputes in relation to the Plan.  In case of any enquiries, please contact DrGo Service Hotline at 2380 2323 for any question relating to DrGo’s video consultation service  
10.These Terms and Conditions are subject to change from time to time without prior notice.  In case of any dispute, CSL, eSmartHealth and/or Gleneagles reserve(s) the right of final decision.
11.In the event of any discrepancies between the English and the Chinese versions of these Terms and Conditions, the English version shall prevail.
                                                                                      
Terms and Conditions for VC Coupon Code
The use of the VC Coupon Code is subject to relevant terms and conditions, including the followings:
(i)     You must register as a user of DrGo prior to using the VC Coupon Code.
(ii)    The VC Coupon Code is valid up to and including 31 December 2022, after which it will become null and void and will not be reissued.
(iii)   The VC Coupon Code enables the holder to redeem one (1) DrGo video consultation service with a designated general practitioner.
(iv)   Fee for each video consultation on DrGo may vary, depending on the choice of medical service and/or the medical/healthcare provider, and will be listed out when you book for a video consultation on the DrGo App.  If the fees payable exceed the HK$398 value of the VC Coupon Code, you will need to settle the difference via the DrGo App.  You also need to pay any fee incurred for additional medicine.
(v)    Only one coupon code can be used for each DrGo video consultation and each VC Coupon Code can be used for one time only.  No refund, exchange, amendment nor cancellation of the VC Coupon Code will be accepted.  Unless otherwise stated, the VC Coupon Code cannot be used in conjunction with any other promotional or discount offer, and is non-exchangeable for cash or other products.
(vi)   If you make an appointment for a video consultation via DrGo using a VC Coupon Code, but do not attend, or fail to attend at the scheduled start time of the consultation, the VC Coupon Code will be deemed null and void and will not be reissued, and the user will not be compensated in any way.
(vii)  DrGo’s operating hours and services (including delivery service) may be suspended under adverse weather conditions or other special circumstances.
(viii) Actual delivery time varies, depending on location and workload.  Delivery applicable only to designated locations.  Please refer to the “DrGo Terms and Conditions” for details.
(ix)   DrGo is not suitable for symptoms requiring immediate medical assistance, and may not be suitable for certain users.  It is up to the medical practitioner, Chinese medicine practitioner or healthcare professional to determine if you are suitable for a video consultation.  You must be physically in Hong Kong at the time of the video consultation with a medical practitioner, Chinese medicine practitioner or healthcare professional.
(x)    Service quality of a video consultation via DrGo depends on the quality of the signal received, Internet conditions, server speeds, network conditions, coverage, locations, device used, hardware, software, usage levels and other factors.
(xi)   The use of DrGo is subject to other terms and conditions.  For details, please see the “DrGo Terms and Conditions”.