Hello Prepaid SIM Card Philippines Connect (While stock last)

• Offer valid until 31 Dec, 2024
• Terms and Conditions apply
• Click for details.

• SIM Card Activation
• Tariffs
• IDD Calls
• International Roaming
• Local Data Monthly Package
• csl Wi-Fi Service and csl VoLTE Service (Prepaid SIM card customers)
• Money-Go-Round
• Press-to-Load
• Sales Channels
• Charging Mechanism
• SuliTawag

SIM Card Activation

1. Insert the SIM card into the mobile phone
2. SIM Card Activation
     • Make the first outgoing call and select the preferred language; or
     • Press ##122# on your mobile phone, English will be set as your preferred language; or
     • Launch your internet browser and connect to the internet
3. You will receive an SMS confirmation that your SIM card has been activated

Hello Prepaid SIM Card Recharge Voucher (Available at Your Shoppe)	Validity
$20	180 Days
$50	180 Days
$100	180 Days

Validity of the SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$20, HK$50 or HK$100 Hello Prepaid SIM Card Recharge Voucher.

Tariffs

Charging Mechanismfor details of the remarks. 
^∆ Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a quota of 10 SMS per day ("Quota"). Unused daily Quota units cannot be carried forward to the next month and will be forfeited at the end of the relevant month. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. The Quota does not include Inter-network SMS and International SMS.
~The downlink network specification is capped at 21Mbps (with 5.76Mbps for uplink). Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
To Subscribe / unsubscribe: see Local Data Monthly Package
We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.

IDD Calls 
With effect from 10 Jan, 2024, IDD tariff will be updated, click here for details.

For the rate of IDD 001^*, please click here.
For the rate of IDD 0060, please click here.

3 ways to make IDD calls using Hello Prepaid SIM Card:

1. Press [0060] [Country / Territory Code] [Area Code] [Phone Number]; or
2. Press [001] [Country / Territory Code] [Area Code] [Phone Number]; or
3. Press [+] [Country / Territory Code] [Area Code] [Phone Number]

• csl reserves the right to change IDD/ roaming tariff or coverage from time to time without advance notice to customer. Please call customer hotline 179179 for details.  
• Postpaid IDD 0060 rate table and offers (i.e. via bill settlement) do not apply to Hello Prepaid SIM Card.

If you call back to an incoming IDD call by retrieving the telephone number from the caller number display (eg from "Answered" or "Missed" call records), this IDD call will be charged at IDD 001 rates, as you are using IDD 001 to make the call.

International Roaming*

You can make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

• Calling Hong Kong
     Press*108*[Hong Kong Tel.No.]#SEND
• Making local calls in other countries/territories
     Press*108*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND
• Making calls to other countries/territories
     Press*108*[001][Country/Territory Code][Area Code][Local Tel.No.]#SEND
  

  After pressing the requisite key string, you'll receive a message saying "Thank you for using our service. The number you’ve dialed is being connected, please wait". Wait for your phone to ring, and answer it. You will then be connected to the called party.

  The roaming service has been enabled by default in this Prepaid SIM Card. Customers can take the action outlined below to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges.

  Temporarily suspend the roaming service with the following shortcodes:
  •  To suspend roaming service: *143*01#  SEND
  •  To resume roaming service before leaving Hong Kong: #143*01#  SEND

  * If you have to make or receive calls while roaming, please cancel all local / international call forwarding functions.

Roaming Data Package

Terms & conditions:

1. 2-day / 30-day Roaming Data Pass will be valid for 2-day / 30-day, the cut-off time of daily usage is 23:59 HK Time (GMT+8:00) of the subscription day regardless of the activation time of roaming destination.
2. You may subscribe to multiple Roaming Data Pass simultaneously and the validity of all passes will be extended to 23:59 HK Time (GMT+8:00) of the "n" day. "n" means the number of Day Roaming Data Pass subscribed simultaneously.
3. Any un-used data allocation from the previous Roaming Data Pass will be added to the entitlement of the newly subscribed Roaming Data Pass as long as the previous one is still active at the time of the subsequent subscription.
4. The Service applies to roaming Mobile Data usage such as Internet Browsing, Roaming MMS, WAP and tethering but excludes BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications) and Peer Casting type applications (such as PPLive and PPStream). CSL Mobile Limited (“CSL/we”) reserves the right to suspend or terminate your use of the roaming Mobile Data service if you breach any of our terms and conditions.
5. The Service is not applicable to aircraft roaming/maritime roaming/satellite roaming.
6. The actual experience of the roaming Mobile Data service will be affected depending on where you roam and the roaming operator you roam with.
7. We reserve the right to change the Service and these terms and conditions at any time without prior notice. In the event of dispute, our decision shall be final.

Local Data Monthly Package – 21Mbps^

^ The downlink network specification is capped at 21Mbps (with 5.76Mbps for uplink). Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.

csl Wi-Fi

We offer high-quality wireless broadband connectivity at more than 15,000 hotspots across Hong Kong at convenience stores, coffee shops, restaurants, shopping malls, MTR stations (concourses and platforms, excluding Light Rail), Airport Express stations and trains, universities and other tertiary education institutions and public phone kiosks.

Use a Wi-Fi (IEEE802.11b/g/n) enabled device at csl Wi-Fi hotspots to experience the fastest wireless broadband connectivity.

Hotspot search:
Visit www.cslwifi.com > Wi-Fi Hotspot

How to use:

• Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "CSL"
• Launch your internet browser
• Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically
• Login to the service:
  1) Choose “Discover HK Tourist SIM/Prepaid SIM Cards”
  2) Provide your Mobile Number and Password to login to the service; dial *111# on your mobile device and follow the instructions to obtain your password.
• After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
• If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.

csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com.

csl VoLTE Service (Prepaid SIM card customers)

Money-Go-Round

Money-go-round service enables you to transfer stored value to your friends using Hello Prepaid SIM Card.

To Transfer:
Press * 101 * [Recipient Mobile No.] * [Value of Transfer] # SEND

Example: Transfer $25 to tel. 9123 xxxx
Press * 101 * 9123XXXX * 25 # SEND

This value transfer service is applicable among Hello Philippines Connect users only.

 A minimum of $10 is required to remain on general balance and that can not be transferred by the service.

Press-to-Load

This enables transference of your general balance to friends in the Philippines.

Support amounts & rates:

Support operators:
· Globe, Smart, Sun

Not supported for below amount to below operators:
· Remit PHP100 to: Globe
· Remit PHP150 to: Smart

For instructions and rate check by mobile phone:
Press   *101*725# SEND

To transfer:
Press  ＊ 101  ＊ 63 [Recipient Mobile No.]  ＊ [Value of Transfer]  # SEND

Example: Transfer PHP100 to tel. 631234567XXX 
Press  ＊ 101  ＊ 631234567XXX  ＊ 100  #  SEND

The service can send your general balance only to a prepaid card user in the Philippines, and is limited solely to transference of general balance. A minimum of $10 is required to remain on general balance and that can not be transferred by the service.

Sales Channels

Your Shoppe and any authorized Hello Prepaid SIM dealer

Check account balance and validity
Press *109# SEND

Charging Mechanism

1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per-minute basis. csl reserves the right to change IDD/ roaming tariff or coverage from time to time without advance notice to customer. Please call customer hotline 179179 for details.
2. IDD related airtime charges of $0.30/min apply when using IDD service and International Call Forwarding.
3. Each SMS holds 160 English or 70 Chinese characters, including spaces. If your message exceeds this limitation, we will help you to truncate it into multiple SMS and each SMS will be charged.
4. Local data is charged on a per-MB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
5. Local 1-day, 3-day, 7-day, 30-day, 365-day, 3-year (except auto-renewed) data passes and "Usage Period Aligned with Card Validity" data passes commence on the day of subscription. Data passes will be automatically terminated after a continuous 24-hour session upon your subscription for 1-day pass, a continuous 72-hour session upon your subscription for a 3-day pass; a continuous 168-hour session upon your subscription for 7 day pass, a continuous 720-hour session upon your subscription for 30-day pass, 365-day, 1096-days, or until expiry of the prepaid card. “Usage Period Aligned with Card Validity” will expire on 23:59 of the SIM card’s expiry date or  no more than 365 days from the subscription date of the data plan, whichever is earlier.  Upon expiry of the data pass, data services may be continued by subscribing to our data pass. Local 30-day/60-day auto-renewed data passes will be renewed automatically every 30 days/60 days after subscription unless terminated. Any unused data cannot be carried forward to the next 30-day/60-day period and will be forfeited at the end of the respective period.
6. 3-Year data pass includes a continuous 1096-Hari session upon your subscription.
7. Both incoming and outgoing MMS are charged on a per-MB basis. If MMS is downloaded / sent during roaming, roaming data charges apply.
8. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
9. 1. Roaming data is charged on a per-20KB basis.
   2. Roaming Data Pass:
   1. 2-day / 30-day Roaming Data Pass will be valid for 2-day / 30-day, the cut-off time of daily usage is 23:59 HK Time (GMT+8:00) of the subscription day regardless of the activation time of roaming destination.
   2. You may subscribe to multiple Roaming Data Pass simultaneously and the validity of all passes will be extended to 23:59 HK Time (GMT+8:00) of the "n" day. "n" means the number of Day Roaming Data Pass subscribed simultaneously.
   3. Any un-used data allocation from the previous Roaming Data Pass will be added to the entitlement of the newly subscribed Roaming Data Pass as long as the previous one is still active at the time of the subsequent subscription.
   4. The Service applies to roaming Mobile Data usage such as Internet Browsing, Roaming MMS, WAP and tethering but excludes BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications) and Peer Casting type applications (such as PPLive and PPStream). CSL Mobile Limited (“CSL/we”) reserves the right to suspend or terminate your use of the roaming Mobile Data service if you breach any of our terms and conditions.
   5. The Service is not applicable to aircraft roaming/maritime roaming/satellite roaming.
   6. The actual experience of the roaming Mobile Data service will be affected depending on where you roam and the roaming operator you roam with.
   7. We reserve the right to change the Service and these terms and conditions at any time without prior notice. In the event of dispute, our decision shall be final.
10. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
11. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
12. Money-go-round service is charged from sender for each stored-value transfer. Minimum transfer value for Money-go-round is $5, with higher amounts in increments of $5.
13. The Administration Fee will be deducted automatically from your account on a monthly basis.
14. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
15. Any dispute over value or usage should be raised with CSL Mobile Limited within one month.
16. A $30 service fee will be charged for each copy of the call details relating to the current month.
17. Usage records maintained by CSL Mobile Limited shall, in the absence of manifest error, be conclusive evidence.
18. Customers are required to download the KingKing application to utilize this service. KingKing is compatible only with certain handsets (please refer to http://www.hkcsl.com/en/KK-voice-call-service-2nd/ ). $8/day, $88/30days for making outgoing calls to any Hong Kong phone number or receiving incoming calls from anywhere in the world via KingKing, cut off time of the day plan package is 23:59 HK time on expire day. IDD charges apply if making calls to non-Hong Kong phone numbers, and local voice call minutes will be charged for the duration of such a call during all calls. Charges for Wi-Fi connectivity and IDD charges (if any) are additional. Local voice call minutes will be charged for using KingKing application to make/receive calls in Hong Kong. CSL Mobile Limited cannot guarantee "KingKing" service performance on handset models not listed, nor call quality at every single Wi-Fi hotspot or any other place where Wi-Fi is available. Download the application from Google Play and App Store will incur local mobile data charge, while roaming data charge will incur in overseas.
19. CSL Mobile Limited reserves the right to amend the tariff and the related charges.  Please call the service hotline for tariff details.
20. All CSL Mobile Limited services may be subject to QoS Measures.

SuliTawag (new)

Service Hotline: 179179
Sole distributor: Your Shoppe Group
Shop address:
Shop 117, Worldwide Plaza, 19 Des Voeux Road, Central
Sales Hotline: 6600 8878


General Terms and Conditions