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Home  >   Prepaid   >   Dealer Prepaid SIM & Others   >   Hello Prepaid SIM   >   Hello ONE SIM (Philippines)

Hello ONE SIM (Philippines)

Hello ONE SIM (Philippines)

English  |  Philippines

Card Information Mobile Data Service Voice / SMS
International Roaming Share-A-Load Recharge Method

Card Information

Card Information
Activation Pack
● Stored value: $38
● Bonus value: $10
● Local data: 2GB 1
● Roaming data: 50MB1,2
● Roaming voice: 10 minutes1,2
Administration Fee
 $2 / 30 days3
Card Validity
180 days4
(With effect from 1 Mar 2024, SIM Card Validity will be updated to 90 days)
Balance / subscribed package checking
*101#
Maximum Stored-Value Limit
$5,000
System Features
Call Forwarding Local airtime charge
Voice Mail $5 / 30 days
(auto-renew every 30 days)
Call Filtering Service
$0^ $22 / 30-day (auto-renew every 30 days)
^ Promotion till 31 Dec, 2024
Local Caller Number Display Free of charge
Roaming Caller Number Display Free of charge

Remarks:
  1. Free local and roaming entitlement for 180 days (2GB local data, 50MB Roaming data, 10 Roaming voice minutes). When the free entitlement used up, you need to subscribe package for continues to use the service. With effect from 1 Mar 2024, free local and roaming entitlement will be updated to 90 days.
  2. Applicable when roaming in Mainland China, Macau, Taiwan, Philippines and Indonesia.
  3. Administration Fee will be imposed once you activate this Prepaid SIM Card. This fee will be waived for the first 30 days after activation, then will be deducted on the subsequent day and thereafter every 30 days.
  4. Validity of the Prepaid SIM Card will be extended for 180 days from the date of recharge upon every recharge of HK$20 or above.
  5. We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.
  6. Terms & Conditions apply. For details, please contact 24-Hour customer service 179 179.

Local Data Pass - 42Mbps

Local Data Volume-Based Plan (“VBP”)
Validity Charges & Data Subscription Code
7-Day $28 / 10GB *101*937*18#
Local Unlimited Data Plan (“UDP”)
Validity Charges Subscription Code
30-day
(auto-renew)3		 $68
Data speed will be adjusted to 512kbps when data usage reached 30GB		 *101*937*19#
Terms and Conditions:
  1. Peak speed for data download is 42Mbps and upload is 5.76Mbps. Actual speed experienced may be less than the theoretical speed obtainable on the network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.
  2. 7-day Volume-Based Plan (“VBP”) includes a continuous 168-hour session upon your subscription.
  3. 30-day Unlimited Data Plan (“UDP”):
    1. 30-day UDP will be renewed automatically every 30 days (23:59 on 30th day) after subscription. Any unused usage cannot be carried forward to the next 30-day period and will be forfeited at the end of the respective period. To unsubscribe this service, please dial *101#937*19# from your handset.
    2. If you subscribe to multiple 30-day UDP simultaneously, the system will follow the last subscribed 30-day UDP expiry date and will be auto-renewed.
    3. Fair Usage Policy applies for UDP, after you have reached the fair usage level of 30GB in 30 days for the UDP, you can continue to use the service. However, your network specification will be capped at 512kbps. Please refer to https://www.hkcsl.com/tc/prepaid-fair-usage-policy/ for details.
  4. You can sign up to any of our UDP any time before or after you have signed up to the VBP. Your data consumption will be first deducted from your VBP allocation until the data has been used up.
  5. CSL Mobile Limited (“CSL”) may amend or withdraw the plans or terms and conditions at any time without prior notice. In the event of dispute, CSL’s decision is final and binding.

csl Wi-Fi
How to use:
1)
Switch on the Wi-Fi and select network CSL
wifi_step2
2)
The login page will be displayed upon you open any URL on the web browser (The login page may be opened automatically for iPhone and other selected handset models)
wifi_step3
3)
Select "Discover HK Tourist SIM/Prepaid SIM Cards“, enter Mobile Number Password, and one-time Password to login to the service
wifi_step4
 
4)
After login, a new offline window will pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
5)
If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.
 
Remarks:
  1. If not yet setup password, dial *111# on your mobile device and follow the instructions to obtain your password
  2. Hotspot search: visit www.cslwifi.com/index.html > Wi-Fi hotspot
  3. csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com/support/download/Special_Condition_T&C_e.pdf. To know more about csl Wi-Fi hotspots and coverage, please visit www.cslwifi.com.

csl VoLTE Service (Prepaid SIM card customers)

csl VoLTE Service, which brings voice call and video call to a brand-new generation! VoLTE (Voice Over LTE) means connection of voice and video call through 4G LTE network. As a valuable csl customer, you can now enjoy a FREE upgrade to experience voice call with speedy connection and video call with high quality!
Benefit of using VoLTE
1)
Facilitates faster voice-call connections. What used to take around 7 seconds on a 3G network is now as fast as 1 second, if both parties are using VoLTE. Even so it just takes around 4 seconds if using 3G network.
2)
Click the “Video Call” icon/button during a VoLTE call to switch between voice and video calls – instantly, simply and quickly(applicable only to some Android models).
   
Must have items for using VoLTE:
●
VoLTE-compatible handset
●
Upgrade handset software to the latest version(applicable to Android phones. Please update the software to the latest version according to the manufacturer’s guidelines for settings).
● Activate the handset’s VoLTE function:
  - iPhone
  - Samsung
  - LG
  - Sony
  - Huawei
   - Xiaomi
   

Remarks:

VoLTE service is only available under 4G LTE network coverage for intra-network calls with designated handsets.
 
●
Video call is a chargeable service, usage will be rounded up to the nearest minute. There is no additional charge for using VoLTE for video calls.
●
VoLTE Video call is only available when both users are using VoLTE service.
●
For enquiries, please call 179 179.

Voice / SMS

Content Charge
Local Voice Call / Call Forwarding1 First 200 minutes of every calendar month $0.06 / min. (21:00 - 08:59)
$0.12 / min. (09:00 - 20:59)
Thereafter $0.25/min.
IDD Voice Call^
(With effect from 10 January 2024)
 IDD charges1, 2 + local airtime $0.3/min.
Video Call3 $1 / min. (Intra-network)
$2 / min. (inter-network)
Local SMS4 $0.3 / SMS (Intra-network)
$0.7 / SMS (Inter-network)
International SMS4 To China: $1.5 / SMS
To other countries: $1.8 / SMS
Roaming SMS $3 / SMS
MMS (sent from Hong Kong) To a Hong Kong mobile number or email: $1 / MMS
To an overseas mobile number : $3 / MMS
Remarks^:
  1. Make an IDD call: [001/1718] [Country / destination code] [area code] [Telephone number]
  2. The IDD call will be charged once the call is connected.
  3. International operator assisted calls (e.g. collect call) is not applicable to this Prepaid SIM Card.
  4. Calls to UK telephone numbers starting with "001+441534", "001+441481", "001+441624": IDD charge $2.6 (per minute).
Terms and Conditions:
  1. Local Voice Call, IDD Voice Call, All Call Forwarding and Roaming Voice Call will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
  2. For IDD Voice calls, local voice call charge $0.3/min applies in addition to IDD Voice Call charges and these charges are calculated on a per minute basis. The IDD charges and coverage are subject to change from time to time without prior notice.
  3. Intra-network video call is made call within Hong Kong to one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile customers. For details on international video call charges, please visit our website www.hkcsl.com or call our hotline 179 179.
  4. Intra-network SMS is text SMS sent within Hong Kong to one2free prepaid customers, PCCW-HKT prepaid customers, 1O1O, csl and SUN Mobile customers. Inter-network SMS is text SMS sent within Hong Kong to other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks.

International Roaming

Roaming Data Pass
Applicable Destination Validity Charges Subscription Code
Mainland China, Macau, Taiwan,
Philippines and Indonesia		 2-day $38  Data speed will be adjusted to 128kbps
when data usage reached 1GB

*101*938*5#
30-day $68 *101*938*6#


Terms and Conditions of Roaming Data Pass

Roaming Call Charges
Region Roaming Destinations Receiving Calls
(Per minute)		 Making Calls from roaming destinations to
Hong Kong
(Per minute)		 Local Numbers
(Per minute)		 Other Places
(Per minute)
China  Macau $8 $6 $9 $19
 Shenzhen $8 $6 $6 $19
 Guangdong $9 $8 $6 $19
 Rest of China $14 $8 $6 $19
Asia-Pacific
Region		 Philippines $8 $9 $9 $19
Australia, Indonesia, Malaysia, Singapore, Taiwan, Thailand $9 $9 $9 $19
Japan#, New Zealand $13 $13 $13 $19
Europe Belgium, Czech Republic, Denmark, Finland, France,Germany, Iceland, Italy, Netherland, Norway, SlovakRepublic, Spain, Sweden, Switzerland, UK $13 $13 $13 $19
Other Destinations△ $25 $25 $25 $25

△ For details of other destinations, please click here.
# Please enable VoLTE function for using roaming voice service.

Roaming Voice Call:   Details

Share-A-Load

Benefits of "Share-a-load" Service
  • Load Transfer – load can be transferred and shared between you and your buddies anytime anywhere
  • Easy Transfer – just a few punches on your handsets with simple text command
  • Unlimited Transfer – load can be transferred as many times as you need among you and your buddies
  • Instant Transfer – load can be transferred and used instantly, perfect for emergency situations!
How to use?

From your Hello Prepaid SIM, dial: *101* [recipient mobile number] * [denomination code] #

Example:
Send load HKD 10 to HK user: *101*91234567*10#
Send load PHP 100 to Filipino user: *101*63123456780*100#
Destination Networks Equivalent in HK$* Equivalent in destination
country currency		 Denomination Code
Hong Kong Hello 10 HKD 10 10
20 HKD 20 20
Philippines Globe/Smart/Sun/TNT 12 PHP 50 50
23 PHP 100^ 100
63 PHP 300 300
^ Denomination not applicable to Globe
*Transaction fee ($0.2/SMS) is applied for every transaction.
Terms and Conditions:
  • Share-A-Load is limited to transference of general balance only.
  • You will be charged a service fee of HK $0.20 per Share-A-Load transaction.
  • A minimum of $10 is required to remain on general balance after each Share-a-Load transaction.
  • Once the Share-a-Load transaction has been accepted by Hello, the load will be shared to the recipient and the equivalent amount in HKD will be deducted from your Prepaid SIM card.
  • The Share-A-Load rates will be adjusted without prior notice.
  • Please contact our customer service hotline on 179179 or visit http://e.hkcsl.com/Fil-Indo for details on our latest Share-A-Load rates, shop addresses, products, service plans, offers and Terms and Conditions.

Recharge Method

Short Code: Dial *109* < Voucher Code> #, SEND
Hotline: Call 171 111 and follow the instructions
Web page: prepaid.hkcsl.com
Check balance: *101# SEND
 
Recharge Voucher Bonus value* Other Bonus* Extension of card validity
(count from top-up date)
Hemat-Voucher-50 $20 $10 Local data: 100MB 180 days
Hemat-Voucher-50 $50 $25 Local data: 1GB
Roaming data: 50MB
Roaming voice: 10 minutes
Hemat-Voucher-50 $100 $50 Local data: 2GB
Roaming data: 100MB
Roaming voice: 20 minutes

* Promotion till 31 Dec, 2024

Terms and Conditions of Top-up Bonus
  1. Depending on your recharge value, the respective recharge bonus will be credited into your account upon recharge.
  2. Roaming data and roaming minutes are applicable when roaming in Mainland China, Macau, Taiwan, Philippines and Indonesia.
  3. Local data, roaming data and roaming minutes are valid for 180 days. Roaming minutes will be calculated on a per minute basis.
  4. The actual experience of the roaming Mobile Data service will be affected depending on where you roam and the roaming operator you roam with.
  5. Local data, roaming data and roaming minutes cannot be exchanged for cash or any other offer.
  6. We reserve the right to alter or terminate these offers and amend any or all these terms and conditions without prior notice. In case of dispute, our decision is final.
Sales Channels

Your Shoppe and any authorized Hello Prepaid SIM dealer

 

Service Hotline: 179179

Sole distributor: Your Shoppe Group
Shop address:Shop 117, Worldwide Plaza, 19 Des Voeux Road, Central
Sales Hotline: 6600 8878


General Terms and Conditions



 


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