Mobile phone number:
Local Wi-Fi usage
500
200
10
Voicemail
Call hold
Conference Call
Caller ID
Call waiting
Call forwarding
1 for every HK$10 of designated monthly spending(14)
| Service plan Terms & Conditions: | |
| (1) | Customers are required to subscribe to 5G SIM with Handset e-Gift Voucher bundle and designated value-added services of not less than HK$39 per month in value (if applicable), and agree to a commitment period of 24 or more months. An MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month applies to all plans. Handset e-Gift voucher prepayment and prepayment of extra monthly fee required (amount depends on the voucher value you choose and service plan you subscribe to). Monthly fee of your 5G SIM with Handset e-Gift Voucher bundle will be adjusted to SIM plan with the same local data entitlement at the prevailing rate upon completion of the commitment period. Handset e-Gift voucher prepayment and prepayment of extra monthly fee required (amount depends on the voucher value you choose and service plan you subscribe to), the amount of which will be credited to your csl account in installments over the commitment period. Eligible customers will be entitled to a designated handset e-Gift voucher (amount depends on the service plan selected and its contract period), which can be redeemed for a designated mobile phone and accessory offered at suggested retail prices. Use of handset e-Gift voucher subject to Terms & Conditions. Offer available while stocks last. If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period. |
| (2) | This service plan includes 150GB monthly local data. Maximum up and download speeds for data access thereafter will be 2 Mbps. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors. |
| (3) | This service plan includes 300GB monthly local data. Maximum up and download speeds for data access thereafter will be 3 Mbps. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors. |
| (4) | Unless otherwise specified, Service Plan included usage applies to local use only. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. |
| (5) | Mainland China Data Roaming Package: |
| - | The Service is available to selected personal account customers of designated csl service plan subscriptions who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Mainland China Data Roaming Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”. |
| - | The Service is not applicable to Greater China Service Plan, China-HK-Macau Service Plan, Student Service Plan, Data only Service Plan and the service plans not support the data roaming service. |
| - | Required subscribe to designated service plan and subscribe a minimum commitment period of 24, 30 or 36 months (“Commitment Period”). |
| - | The Service included usage applies to use in Mainland China only. |
| i) | i)if customers have Mainland China Data Roaming Package that included usage is “1GB/2GB/5GB per month”, any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month; or |
| ii) | if customers have Mainland China Data Roaming Package that included usage is “10GB (24months)”, the included usage is applicable to the Commitment Period. Any unused usage will be forfeited at the end of Commitment Period |
| - | This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use other Roaming Package (if any) or Data Roaming Day Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Data Roaming Day Pass, visithttp://e.hkcsl.com/datapass-e。 |
| - | If customers have both Mainland China Data Roaming Package (included shareable and non-shareable) and Greater China Data Roaming Package, data roaming usage in Mainland China will be deducted from non-shareable Mainland China Data Roaming Package first, then it will be deducted from Greater China Data Roaming Package. After that, it will be deducted from shareable Mainland China Data Roaming Package. |
| - | Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services. |
| - | Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture. |
| - | If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period. |
| (6) | Top-up Data Package |
| - | The Top-up Data Package is applicable to selected Service Plan(s) only. |
| - | The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. |
| - | Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. |
| - | The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package. |
| - | We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |
| (7) | Service Package: |
| • | Local Wi-fi usage: |
| Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e。/td> | |
| • | Intra-network SMS & and International SMS: |
| Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. | |
| • | MMS: |
| Local Thereafter Charge for MMS: $2 per MMS. Unless otherwise specified, Service Plan included usage applies to local use only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. | |
| • | Details of Voicemail, call forwarding, call hold, conference call, caller ID, call waiting: Please visit |
| https://www.hkcsl.com/tc/general-service-value-added-service-package/ | |
| (8) | Piggy Bank Service (“This Service”) is applicable to customers subscribing to a designated 5G service plan (including SIM/handset, Multi-User service plans) with local data entailment 80GB or above. |
| - | The monthly service subscription fee of This Service is HK$48 when a commitment period is involved. Customer must agree to a commitment period associated with the service plan concerned. The designated 5G service plan subscribers could entitle to This Service for free during the designated 5G service plan commitment period. This Service will be terminated automatically upon the completion of the commitment period. When subscribing to This Service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your service plan. All remaining local data entitlement will be forfeited thereafter. |
| - | If you change your service plan, all remaining local data entitlement will be forfeited. |
| - | This Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable). |
| - | You can terminate This Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation. |
| - | This Service is not applicable to customers subscribing to a 5G service plan with the local data entitlement less than 80GB. |
| - | With regard to designated 5G service plan subscribers, This Service allows remaining local data entitlement to be carried forward to the next billing month, throughout the commitment period. The maximum local data entitlement residue that can be carried forward to the next billing month is equal to three times of your service plan entitlement. |
| (9) | Promotional Free-trial MOOV 24 bit Music Service (Handset Bundle) Terms & Conditions |
| - | The promotional period of free trial MOOV 24 bit Music Service (“Promotion”) is from June 5, 2020 to December 31, 2020. |
| - | csl customer is eligible to get two months or six months free trial of MOOV 24 bit Music Service (“Service”) for free when you purchase designated 5G monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$68 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan. |
| - | The above promotion is only eligible to new MOOV 24 bit Music Service subscribers who purchased designated csl 5G monthly service plan with designated commitment period, existing service subscribers are excluded. |
| - | MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“csl”) reserves the right to take legal action. |
| - | The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used. 6. Applicable to compatible handset only. |
| - | Provision of this service is subject to relevant terms and conditions. Please visit:https://general.moov.hk/tnc/eventtnc.htmlfor details. |
| - | The service or charges are subject to amendment without notice. csl reserve the right of final decision. |
| MOOV 24 bit Music Service Free trial (Handset Bundle) Terms & Conditions | |
| - | MOOV 24 bit Music Service (Handset Bundle) (“Service”) runs from now until further notice. |
| - | csl customer is eligible to get two months or six months free trial MOOV 24 bit Music Service when he purchase designated monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$88 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan. |
| - | MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“csl”) reserves the right to take legal action. |
| - | The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used. |
| - | Applicable to compatible handset only. |
| - | Provision of this service is subject to relevant terms and conditions. Please visit: https://general.moov.hk/tnc/eventtnc.htmlfor details. |
| - | The service or charges are subject to amendment without notice. csl reserve the right of final decision. |
| (10) |
A designated 5G service plan subscriber is entitled to Viu Service during such designated 5G service plan commitment period. Viu Service will be terminated automatically upon the completion of the commitment period. To utilize Viu Service, you are required to download and successfully install the Viu app from Google Play or App Store through eligible mobile devices and register for a Viu account. Viu Service is provided by PCCW OTT (Hong Kong) Limited and use of the Viu Service is subject to the Viu Terms and Conditions (available for viewing at https://www.viu.com/ott/hk/en-us/copyright-statement/terms-and-conditions).
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| (11) | The Offer starts on 17 May, 2022 until further notice. Two months’ waiver of fees for Restart 3.0 Handset Switch Service (“Restart Service”) is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services. The monthly fee for Restart Service shall be HK$58 starting from the third month of the commitment period. Restart Service will be renewed automatically on a monthly basis until it is cancelled by you by giving us at least 30-day notice. Terms & Conditions apply, details https://www.hkcsl.com/en/restart/ . |
| (12) | The service is applicable only to designated customers and is currently compatible with major mobile OS platforms and certain handset models. For more details please visit https://www.hkcsl.com/en/ultimate-data-safe-service/。 |
| (13) | For smartphone workshop details, please visit https://www.hkcsl.com/tc/smartphone-workshop/。 |
| (14) | Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visitwww.theclub.com.hk 。 |
| (15) | Customers are required to purchase the handset for the Special Subscription Price when subscribing, renewing or topping-up the commitment period contract (“the contract”). For more details, please visithttps://www.hkcsl.com/en/special-subscription-price/。 |
| (16) | Handset sanitizing service is subject to Terms and Conditions. Please visit any csl shops and ask our staff for details. The product/service is supplied by third parties. The purchase or consumption of those Products/Services shall be at the Customer’s own risk and CSL shall not be liable for any personal injury or property damage suffered by the users. For more details, please visithttps://www.hkcsl.com/tc/csl-anti-epidemic/。 |
| (17) | A guaranteed favorable birthday trade-in price of HK$500 is offered during his/her birthday month, or within 30 days after his/her birthday Such a customer will get HK$500 in addition to the daily offer price shown at any csl store or trade-in counter (HK$500 will be given as a monthly service fee rebate in respect of a handset connection service plan subscription). The trade-in price is benchmarked with major mobile device chainstores (20 or more outlets). This trade-in price is for designated handset/tablet models only. In order to qualify for the offer, a customer is required to show a valid identification document to verify his/her birthday month. Each customer is entitled to the offer one time only during his/her birthday month each year. The above-mentioned offer is applicable only to trade-in handsets in conjunction with purchase of a handset/tablet with or without handset connection service plan subscription at a suggested retail price of more than HK$2,000 (not applicable to Xiaomi or Apple products). The additional HK$500, after handset connection service plan subscription, will be credited to your csl account to appear in the second bill statement following subscription. The offer is neither transferable nor redeemable for cash. It cannot be used in conjunction with other promotional offers and is subject to Terms & Conditions. Please direct any inquiries to our sales staff. |
| - | In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service. |
| - | For selected 5G service plan with 8GB/12GB basic local data entitlement, both your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For selected 5G service plan with 50GB/80GB/100GB basic local data entitlement, only 20GB data in your basic and top up entitlement supports tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For selected 5G service plan with 150GB or above basic local data entitlement, both your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us. |
| - | If any free 5G value-added services cannot be provided, we reserve the right to substitute with other value-added services or products that we deem appropriate, without notice. |
| - | Unless otherwise specified, the service cannot be used in conjunction with any other discount, offer or promotion. We reserve the right to terminate or change the package or these Terms & Conditions at any time without notice, and to make the final decision in the event of dispute. For inquiries, please go to the csl website at www.hkcsl.com -or ask staff for details. |
