Hotline

Customer hotlines

We run the biggest dedicated customer service fleet in Hong Kong, with certified professionals and technical experts providing world-class and round-the-clock support, locally and internationally. 24-hour Business Customer Hotline on 10088 24-hour Business Customer Hotline on 10088

International hotline in 32 countries/destinations

We provide global assistance hotlines in 32 countries/destinations, round the clock. Just call our hotline whenever you experience problems using your mobile phone overseas. Dialing from mobile:   Business customers: +852 2888 8333▲ BlackBerry customers: +852 2888 8778▲   ▲Only local roaming airtime charges apply. Roaming IDD charges to Hong Kong are waived. Dialing from fixed line: Destinations Dialing method Business customers BlackBerry customers Australia 0011-800-28888333 0011-800-28888778 Austria 00-800-28888333 00-800-28888778 Belgium 00-800-28888333 00-800-28888778 Brazil 0021-800-28888333 0021-800-28888778 Canada 011-800-28888333 011-800-28888778 China 00-800-28888333 00-800-28888778 Denmark 00-800-28888333 00-800-28888778 Finland 990-800-28888333 990-800-28888778 France 00-800-28888333 00-800-28888778 Germany 00-800-28888333 00-800-28888778 Hawaii 011-800-28888333 011-800-28888778 Ireland 00-800-28888333 00-800-28888778 India 000-800-852-1252 000-800-852-1253 Indonesia 001-803-852-8456 001-803-852-8626 Israel 014-800-28888333 014-800-28888778 Italy 00-800-28888333 00-800-28888778 Japan 001-010-800-28888333 (KDDI) 0033-010-800-28888333 (NTT) 0061-010-800-28888333 (Softbank) 001-010-800-28888778 (KDDI) 0033-010-800-28888778 (NTT) 0061-010-800-28888778 (Softbank) Macau 00-800-28888333 00-800-28888778 Malaysia 00-800-28888333 00-800-28888778 New Zealand 00-800-28888333 00-800-28888778 Norway 00-800-28888333 00-800-28888778 Philippines 00-800-28888333 (PLDT) 00-800-28888778 (PLDT) Portugal 00-800-28888333 00-800-28888778 Singapore 00-800-28888333 00-800-28888778 South Korea 001-800-28888333 001-800-28888778 Spain 00-800-28888333 00-800-28888778 Sweden 00-800-28888333 00-800-28888778 Switzerland 00-800-28888333 00-800-28888778 Taiwan 00-800-28888333 00-800-28888778 Thailand 001-800-28888333 001-800-28888778 UK 00-800-28888333 00-800-28888778 USA 011-800-28888333 011-800-28888778

Notes

1. Some services are available only to select customers by invitation.
2. Certain services are available only on the basis of advance reservation.
3. Services are chargeable at csl's rates. Please get details from our Customer Care officers.
4. csl reserves the right to make changes to services and charges.
5. Terms and Conditions for Subscription under the csl's Sales and Services Agreement apply.