Terms & Conditions
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(1) The above-mentioned 5G monthly service plan is applicable to new connection/recontracting customers who subscribe to a service plan and agree to a 24-month commitment period or above. An MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month applies to all plans.
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(2) This service plan uses 5G spectrum, which is only available for designated locations with the use of compatible devices. Actual speeds customers experience will be less than the specifications and will be affected by the device used, location, network conditions and other extraneous factors. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service.
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(3) For selected 5G service plan with 8GB/12GB basic local data entitlement, both your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For selected 5G service plan with 50GB/80GB/100GB basic local data entitlement, only 20GB data in your basic and top up entitlement supports tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For selected 5G service plan with 150GB or above basic local data entitlement, both your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us.
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(4) CSL Mobile X Netflix 5G Service Plan is only applicable to csl customers who have subscribed to “Netflix 5G Service Plan (50GB/100GB)” mobile service and data plans. The contract commitment period is 24/36 months. For related service content, terms and conditions, please visit https://www.hkcsl.com.hk/en/netflix.
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(5) These service plans include 150GB/300GB monthly local data with thereafter maximum uplink and downlink for data access at 2 Mbps/ 3 Mbps respectively. Actual speeds experienced will be considerably less than the network specifications and will be affected by Internet conditions, server speeds, network conditions, coverage, location, device used, hardware, software, usage levels and other factors.
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(6) Unless otherwise specified, Service Plan included usage applies to local use only. Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
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(7) The Service allows you to switch your designated registered handset for a replacement device (“Replacement Device”) during the Service period. Each designated registered handset may switch up to two (2) times during each 12-month rolling period during the Service period. For the avoidance of doubt, no request for a switch will be accepted if you have made 2 switches within the 12 months immediately before your request. The Replacement Device does not come with the original packaging or any accessories. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device. You are required to pay Bolttech a switch fee of 28% of the suggested retail price of your registered device prevailing at the time of your service application at csl store. You will also be required to pay a monthly subscription fee for the service and “Restart Program Terms and Conditions” apply. For related Bolttech Terms, please see “Restart Program Terms and Conditions”. Free 4-month monthly fee waiver is only applicable to Hong Kong ID card or passport holders who have subscribed to the designated service plan and agree to a 24-month commitment period. Also payable is an MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month. The free months are the 6th, 12th, 18th, and 24th months of the contract period. Promotion period until further notice. The Replacement Device is supplied and delivered to you by Bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device. Terms and Conditions apply. Please visit http://www.hkcsl.com.hk/en/restart for details.
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(8) (a) “Now Select ” at the subscription fee of HK$39 per month, a 24-month or above commitment period is required. For the service content details, please visit www.nowe.com. For relevant terms and conditions, please visit https://www.hkcsl.com.hk/en/nowe.
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(b)NowE Pack: Now News, Now Sports Prime, Viu Premium, ViuTV. The service is only applicable to csl customers who have subscribed to “Netflix 5G Service Plan (50GB/100GB)” mobile service and data plans. The contract period is 24 months. For related terms and conditions, please visit https://www.hkcsl.com.hk/en/cslxnetflix.
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(9)Customers are required to subscribe to iPhone 12 / iPhone 12 Pro series 5G service plan bundle, subscribe to value-added services to the value of not less than HK$18/39 (if applicable) per month, and agree to a commitment period of 24 months or above. An MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month applies to all plans. Prepayment required (amount depends on device/ service plan you choose).
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(10)Piggy Bank Service (“This Service”) is applicable to customers subscribing to a designated 5G service plan (including SIM/handset, Multi-User service plans) with local data entailment 80GB or above.
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-The monthly service subscription fee of This Service is HK$48 when a commitment period is involved. Customer must agree to a commitment period associated with the service plan concerned. The designated 5G service plan subscribers could entitle to This Service for free during the designated 5G service plan commitment period. This Service will be terminated automatically upon the completion of the commitment period. When subscribing to This Service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your service plan. All remaining local data entitlement will be forfeited thereafter.
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-If you change your service plan, all remaining local data entitlement will be forfeited.
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-This Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable).
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-You can terminate This Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation.
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-This Service is not applicable to customers subscribing to a 5G service plan with the local data entitlement less than 80GB.
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-With regard to designated 5G service plan subscribers, This Service allows remaining local data entitlement to be carried forward to the next billing month, throughout the commitment period. The maximum local data entitlement residue that can be carried forward to the next billing month is equal to three times of your service plan entitlement.
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(11)Promotional Free-trial MOOV 24 bit Music Service (Handset Bundle) Terms & Conditions
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1.The promotional period of free trial MOOV 24 bit Music Service (“Promotion”) is from June 5, 2020 to December 31, 2020.
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2.csl customer is eligible to get two months or six months free trial of MOOV 24 bit Music Service (“Service”) for free when you purchase designated 5G monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$68 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan.
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3.The above promotion is only eligible to new MOOV 24 bit Music Service subscribers who purchased designated csl 5G monthly service plan with designated commitment period, existing service subscribers are excluded.
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4.MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“csl”) reserves the right to take legal action.
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5.The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used.
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6.Applicable to compatible handset only.
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7.Provision of this service is subject to relevant terms and conditions. Please visit: https://general.moov.hk/tnc/eventtnc.html for details.
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8.The service or charges are subject to amendment without notice. csl reserve the right of final decision.
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MOOV 24 bit Music Service Free trial (Handset Bundle) Terms & Conditions
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9.MOOV 24 bit Music Service (Handset Bundle) (“Service”) runs from now until further notice.
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10.csl customer is eligible to get two months or six months free trial MOOV 24 bit Music Service when he purchase designated monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$88 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan.
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11.MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“csl”) reserves the right to take legal action.
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12.The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used.
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13.Applicable to compatible handset only.
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14.Provision of this service is subject to relevant terms and conditions. Please visit: https://general.moov.hk/tnc/eventtnc.html for details.
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15.The service or charges are subject to amendment without notice. csl reserve the right of final decision.
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(12)csl 5G VR service: Customers who subscribe to a HK$78 per month service package can enjoy the first two months’ service free of charge. csl 5G VR service will be charged for at the rate of HK$78 per month from the third month onwards.
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(13)csl 5G VR eSport service: This service requires the subscriber to use a specific VR device. A fee will be charged and the promotion period will be until further notice. Customers can choose to subscribe to a HK$168 per month service package and agree to a 24-month commitment period. Prepayment of HK$2,500 required. This sum will be credited to your csl/1O1O account by installments during the commitment period.
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(14)The service is applicable only to designated customers and is currently compatible with major mobile OS platforms and certain handset models. For more details please visit https://www.hkcsl.com/en/ultimate-data-safe-service/.
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(15)For smartphone workshop details, please visit https://www.hkcsl.com/tc/smartphone-workshop/.
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(16)Register as a member of The Club, and earn Clubpoints from telecom bills to redeem gifts. The Club service is subject to Terms and Conditions of Club HKT Limited. For details or registration, please visit www.theclub.com.hk.
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(17)Customers are required to purchase the handset for the Special Subscription Price when subscribing, renewing or topping-up the commitment period contract (“the contract”). For more details, please visit https://www.hkcsl.com/en/special-subscription-price/.
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(18)Handset sanitizing service is subject to Terms and Conditions. Please visit any csl shops and ask our staff for details. The product/service is supplied by third parties. The purchase or consumption of those Products/Services shall be at the Customer’s own risk and CSL shall not be liable for any personal injury or property damage suffered by the users. For more details, please visit https://www.hkcsl.com/tc/csl-anti-epidemic/.
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(19)A guaranteed favorable birthday trade-in price of HK$500 is offered during his/her birthday month, or within 30 days after his/her birthday Such a customer will get HK$500 in addition to the daily offer price shown at any csl store or trade-in counter (HK$500 will be given as a monthly service fee rebate in respect of a handset connection service plan subscription). The trade-in price is benchmarked with major mobile device chainstores (20 or more outlets). This trade-in price is for designated handset/tablet models only. In order to qualify for the offer, a customer is required to show a valid identification document to verify his/her birthday month. Each customer is entitled to the offer one time only during his/her birthday month each year. The above-mentioned offer is applicable only to trade-in handsets in conjunction with purchase of a handset/tablet with or without handset connection service plan subscription at a suggested retail price of more than HK$2,000 (not applicable to Xiaomi or Apple products). The additional HK$500, after handset connection service plan subscription, will be credited to your csl account to appear in the second bill statement following subscription. The offer is neither transferable nor redeemable for cash. It cannot be used in conjunction with other promotional offers and is subject to Terms & Conditions. Please direct any inquiries to our sales staff.
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(20)Service Package
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Local Wi-fi usage: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices.
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1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e.
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Intra-network SMS & and International SMS:
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Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
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MMS:
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Local Thereafter Charge for MMS: $2 per MMS. Unless otherwise specified, Service Plan included usage applies to local use only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
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Details of Voicemail, call forwarding, call hold, conference call, caller ID, call waiting: Please visit https://www.hkcsl.com/tc/general-service-value-added-service-package/
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^ CSL x Netflix 5G Service Plan
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For details of charges and service plans, please refer to our website www.hkcsl.com or www.1010.com.hk.
For details of iPhone, please refer to our website www.apple.com/hk/iphone/.
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