Terms and Conditions for the SME 4.5G Ultra Speed * Service Plan |
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Offer valid until further notice. |
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Ultra-high speed means 600Mbps, is our network specification for downlink of 4G LTE-A network (with 75Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. |
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This offer available for selective business customers with valid Business Registration Certificate via designated hotline and shops. |
(1) |
Device Connection: You are required to subscribe to this Service Plan and designated Value Added Service(s) of not less than $39 (if applicable) per month simultaneously for a designated Commitment Period . If your selected VAS is terminated or cancelled at any time within the Commitment Period, you will have to select another VAS so that the total monthly fee of VAS subscribed by you shall not be less than $39 (if applicable) per month. Prepayment (amount depending on your chosen device and Service Plan subscription) is required and the prepayment amount will be credited into your csl account by installments during the Commitment Period. |
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SIM Connection: Subscribe to this Service Plan for a designated Commitment Period is required. |
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You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month. |
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Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.8 per Inter-network SMS; and $3 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. |
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Local Thereafter Charge for MMS: $2 per MMS. |
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The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. Customer may choose to unsubscribe from mobile data service if necessary. However, the monthly fee will remain unchanged. |
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Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. |
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Unless otherwise specified, Service Plan included usage applies to local use only. |
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Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. |
(10) |
When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. |
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Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. |
(12) |
Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. 1,000Mbps is the network specification for Wi-Fi 802.11ac only applicable to selected csl Wi-Fi hotspots in limited locations. However, the actual speeds experienced by customers using those hotspots are less than the network specifications and will be affected by user’s mobile device (e.g. number of antenna equipped), network coverage and usage, international bandwidth and other extraneous factors. For service details, please refer to http://e.hkcsl.com/wifi-e. |
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Tap & Go Payment Service is subject to the relevant Terms and Conditions. For details, please visit Tap & Go website at www.tapngo.com.hk (Stored Value Facilities Licence Number: SVF0002). The provision of Octopus Mobile Payment Service is subject to the “Conditions of Issue of Octopus”, published by Octopus Cards limited, as may be amended from time to time. For details, please visit www.octopus.com.hk/sim. |
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KingKing: KingKing is a VoIP service based on Wi-Fi connectivity for use in Hong Kong or while you are abroad, so that you can (i) make voice calls to any Hong Kong phone number, (ii) receive voice calls, (iii) make and receive KingKing video calls, or (iv) send SMS messages. Any KingKing users shall pay for the Wi-Fi connectivity service, SMS, IDD and/or international roaming charges for calls to non-Hong Kong phone numbers (if applicable). KingKing is only available to selected service plans and compatible only with certain handsets. For details, please visit http://e.hkcsl.com/kk. |
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3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://e.hkcsl.com/wechat for details. |
(16) |
Unless otherwise specified, this Offer cannot be used in conjunction with any other promotional offer or discount. To be eligible for this Offer, customers must: be a member of The Club;be subscribed to designated 1O1O/csl service plans; have no outstanding payment due on any of their mobile service account with CSL Mobile Limited (“CSL”). CSL reserves the right to withhold the crediting of Clubpoints at any time if the customer’s mobile account is in arrears or becomes overdue. CSL shall, at its discretion, resume the crediting of Clubpoints once the customer’s overdue account has been settled in full. Subject to each customer’s entitlements under the Offer, the Clubpoints will be credited to the customer’s The Club membership account in the following manner: The first 1 to 5000 Clubpoints, will be credited the customer within two weeks of mobile service plan activation. The subsequent 5001-10,000 Clubpoints will be credited to the customer in the fourth (4th)month of the mobile service plan activation. The subsequent 10,001 Clubpoints or above, will be credited to the customer after in the fifth (5th) month of the mobile service plan activation.Calculation and redemption of Clubpoints are subject to Terms & Conditions of Club HKT Limited. For details, please visit The Club’s website at www.theclub.com.hk. In the event of dispute, CSL Mobile Limited’s decision shall be final and binding . |
(17) |
The additional 10GB data package with a service commitment period of 24 months is only applicable to customers on the 10GB Handset Plan or 10GB SIM Only Plan. After the aggregate mobile data have been used up, the customer’s mobile data service will be temporarily suspended, until subscription of Thereafter Data (at HK$28/200MB or HK$50/1GB) for that billing month. Customers need to give a 30-day notice to the company for terminating the data package, and if the data package is terminated during the commitment period, customer shall pay to the Company the early termination charges. Our Company reserves the right for final decision to this offer and changes the terms and conditions without prior notice. The data package will be effective from 25th September, 2015. |
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The Service Charge for DataRoam Day Pass is HK$198 per SIM Card, per day and per Applicable Roaming Destination. A day means 00:00 to 23:59 Specified Time Difference (STD) of the visited Applicable Roaming Destination. The cut-off time for each day is 23:59 STD regardless of when you first used Mobile Data at the Applicable Roaming Destination. For STD, please refer to http://e.hkcsl.com/drdp for details. You may only use the DataRoam Day Pass via the Applicable Operators of the Applicable Roaming Destinations as from time to time updated on our website (http://e.hkcsl.com/drdp). The DataRoam Day Pass applies to roaming Mobile Data usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and tethering but excludes BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications) and Peer Casting type applications (such as PPLive and PPStream). The Service Charge of the DataRoam Day Pass is subject to change from time to time and you will be charged the Service Charge prevailing at the day of your use of the DataRoam Day Pass. Terms and conditions of the DataRoam Day Pass apply, for details please refer to our website http://e.hkcsl.com/drdp. |
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IDD allows you to make international calls in Hong Kong. For details, please refer to http://e.hkcsl.com/idd. |
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IDD and International Roaming |
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- Upon subscription to IDD & International Roaming Service, we will provide you with IDD, voice roaming, Mobile Data roaming and international Wi-Fi roaming. For details, please visit http://e.hkcsl.com/roaming-e. |
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- IDD allows you to make international calls in Hong Kong. For details, please refer to http://e.hkcsl.com/idd. |
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- International Roaming allows you to make voice calls, send SMS and use Mobile Data. International Wi-Fi Roaming allows you to use Wi-Fi service via selected hotspots outside of Hong Kong. For details, please visit http://e.hkcsl.com/wificm. |
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IDD 0060 |
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- Hong Kong Telecommunications (HKT) Limited (“HKT”) provides IDD 0060 Services. For charges and enquiries, please call 10060. |
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- If you are a new mobile 0060 customer (if applicable), you will be entitled to 30 free minutes per month for the first 2 months for calls made to any mobile/fixed-line telephone numbers in China, USA, Canada, and any fixed-line telephone numbers in United Kingdom and Australia (except numbers with prefixes “56”, “7”, “8” or “9” in the UK). You will receive a confirmation if you are entitled to these free minutes. |
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- If your account (IDD 0060 customer number) has more than 1 registered mobile number, the free minutes will be shared among all registered mobile numbers. Unused monthly free minutes cannot be carried forward to the subsequent month. Each customer (under same customer number) can enjoy up to 90 free IDD minutes per month. |
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- Free minutes are offered on a per-minute basis. Each individual call will be rounded up to the nearest 10 cents. |
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- For IDD 0060 calls to other destinations, different calling rates apply. Please call hotline 10060 for details. |
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- After the free IDD entitlement is used up, HK$0.23 per minute within the first 2 months of the commencement date and HK$0.28 per minute from the 3rd month onwards will apply until further notice for IDD 0060 calls to the above destinations from the registered mobile number(s). |
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- Separate bills will be issued by HKT for your IDD 0060 Service and by CSL Mobile Limited 香港移動通訊有限公司 for your CSL mobile Services and all other relevant Services subscribed by you under your Mobile Application. |
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- You must inform HKT within 24 hours if you cease to be the registered customer for the mobile number(s) registered for the IDD 0060 Service. Otherwise, you will remain responsible for all usage charges incurred through the use of IDD 0060 Service via such mobile number(s). Without limitation to HKT’s other rights to terminate and suspend the IDD 0060 Service, where you cease to be the registered customer for the registered mobile number(s), HKT reserves the right to immediately terminate the provision of the IDD 0060 Service to you in respect of that telephone number(s). |
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- IDD0060 Service is only applicable to customers aged 18 or above |
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- Billing Statement of IDD0060 will be using the same method as Billing Method or Bill Preferences choose by customers, by sending electronic bills to the email address provided by customers or by sending paper bills to the correspondence address provided by customers. If customers choose to receive SMS billing, IDD0060 will send electronic bills by default. |
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- To promote environmental protection and reduction of paper consumption, HK$10 for each paper bill for consumer customers (being customers registered by HKID or passport no.) will be charged starting from 1 November 2016. Such charge will be included in each paper billing statement. Customers registered by business registration number will be charged HK$20 for each paper bill. Customers aged 65 or above will be waived from such charge (Paper bill charge will still apply for request of any copy bill by post or re-issued bill). Customers may choose to receive electronic bills via registered email address at no charge and may also view electronic bills on My HKT via http://cs.hkt.com. To change the bill receiving methods, customers may login to My HKT account via http://cs.hkt.com to change setting. If you have any billing inquiries, please call our Consumer Service Hotline 1000. |
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- If customers choose to receive electronic bills, please make sure to provide a valid email address. If customers do not provide the email address or if the email address is invalid, we will stop sending electronic bills to that email address but sending paper bills by post to the correspondence address and customers will be charged per paper bill. |
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Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkcsl.com. |
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We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.hkcsl.com or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute. |
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Top-up Data Package |
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- The Top-up Data Package is applicable to selected Service Plan(s) only. |
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- The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription. |
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- Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month. |
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- The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package. |
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- We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute. |
(26) |
Respective Value-Added Services are applicable to designated handset models/OS. |
(27) |
Service Plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter Charges and other IDD Charges, please refer to our website http://e.hkcsl.com/idd. |
(28) |
Piggy Bank Data Carry Forward Service: |
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- Piggy Bank Service is applicable to subscribers of designated 4.5G Ultra Speed service plan users (including SIM/handset service plans, Multi-User Service Plans and iPhone/ iPad Service Plans. This service is not applicable to all complimentary SIM service plan (including but not limited to Free Tap & Go SIM card with 12 months/6 months SIM connection $298 or above / Handset connection $548 or above and Nevigator complimentary SIM service plans), 4.5G Ultra Speed service plan with 6 months commitment periods, Pet Tracking Service Package and SmartBand Tracking Service Package. |
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- The monthly service fee is $48 for subscription to a commitment period. Customer must subscribe to the commitment period aligning with the service plan. Upon subscription to this service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your Service Plan. All remaining local data entitlement will be forfeited upon thereafter. |
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- Free-to-Go customers can also subscribe to Piggy Bank Service at a monthly fee of $68 and maximum local data entitlement balance to be carried forward is 30GB. |
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- If you change your service plan, all remaining local data entitlement will be forfeited. |
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- Piggy Bank Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable). |
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- You can terminate Piggy Bank Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation. |
(29) |
Special Terms and Conditions for Capacity Data Package |
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1.The Capacity Data Package (“Service”) is subject to the terms and conditions of your Mobile Service Agreement with CSL Mobile Limited (“CSL”) and these Special Terms and Conditions. |
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2.The listed monthly fee of this Service is HK$150 (Applicable to designated SIM connection $298 or above / Handset connection $548 or above) Customer wish to enjoy this Service must separately subscribe the Designated Plan with designated commitment period. The designated monthly fee rebate will be credited to your mobile service account during the commitment period by month. |
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3.When the mobile data usage you used in a particular month reaches the monthly data entitlement of the Designated Mobile Service Plan you subscribed to, you can continue to use the mobile data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your experience may be affected. |
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4.This Service cannot be used in conjunction with certain types of services which may be subject to change from time to time. For details, please call our customer service hotline on 25 123 123. |
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5.The actual speed that you experience will be considerably less than the network specifications and may be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors. |
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6.If you choose to terminate this Service before the expiry of the commitment period for any reason, you will be required to pay an early termination charge equivalent to the sum of the listed monthly fees of this Service for the remaining months of the commitment period. |
(30) |
Special Terms and Conditions for Speed Data Package |
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1. The Speed Data Package (“Service”) provides additional 10GB monthly mobile data to your current mobile service plan. |
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2. New customers who switched from Smartone / Hong Kong Broadband to CSL and subscribed to the designated 10GB csl 4.5G Ultra Speed Service Plan or designated 20GB Multi-User Service Plan with a commitment period of 24 months (“Designated Plan”) and this Service are eligible to receive the rebate of $50/month during the commitment period, while the commitment period of this Service shall be the same as that of the Designated Plan. |
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3. Existing customers who subscribed to any service plan of CSL with a commitment period (“Existing Plan”) and wish to enjoy this Service must separately subscribed to the Designated Plan to receive the rebate of $50/month during the new commitment period (i.e. 24 months plus the remaining commitment period of the Existing Plan); if the Designated Plan is not subscribed, such existing customers are eligible to receive the rebate of $50/month during the remaining commitment period of the Existing Plan, while the commitment period of this Service shall be the same as that of the remaining commitment period of the Existing Plan. |
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4. Existing customers who subscribed to any service plan of CSL without a commitment period and wish to enjoy this Service must separately subscribed to the Designated Plan to receive the rebate of $50/month during the commitment period, while the commitment period of this Service shall be the same as that of the Designated Plan; if the Designated Plan is not subscribed, the commitment period of this Service shall be 24 months, and such existing customers are eligible to receive the rebate of $50/month during such commitment period. For Tertiary Student U-Plan or Smart Pama Service Plan, we will align the Commitment Period of this Service with your monthly mobile service plan. |
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5. The listed monthly fee of this Service is HK$150. The designated monthly fee rebate will be credited to your mobile service account during the Commitment Period by month. |
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6. This Service cannot be used in conjunction with certain types of services which may be subject to change from time to time. For details, please call our customer service hotline at 25 123 123. |
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7. The actual speed that you experience will be considerably less than the network specifications and will be affected by internet conditions, server speeds, network conditions, coverage, locations, the device used, hardware, software, usage levels and other factors. |
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8. If you choose to terminate the Service before expiry of the Commitment Period, you will be required to pay an Early Termination Charge equivalent to the sum of the listed monthly fees of the remaining months of the Commitment Period. |
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9. This Service is subject to your Mobile Service Agreement with CSL Mobile Limited. |
(31) |
A free 12-month i-GUARD Phone & Tablet Repair Plan ("this Repair Plan") is applicable to personal customers of csl service subscription plans purchasing a designated device model of retail price HK$2,000 - HK$12,888 from csl or designated retailers* in Hong Kong for drop / crush / liquid / water damage, broken screen and one time only subsidy to purchase a new device for total damage. The customer must subscribe to a new (or renew) a designated mobile service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30 days of purchase of the mobile device and continue to be a personal customers of csl service subscription plans throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. *Please visit http://www.i-guard.hk/eng/uad/overview.htm for details and the designated retailers. ^With a commitment period of 24 months and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan. |
(33) |
China Data Roaming Package (“The Service”) Terms and Conditions: |
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• The Service is available to selected personal account customers of designated csl service plan subscriptions who have activated IDD, roaming service and subscribe to Always-Be-Connected Data Pass service. It is subject to related Terms and Conditions. |
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• Required subscribe to designated service plan and subscribe a minimum commitment period of 24 months (“Commitment Period”). |
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• The Service included usage applies to use in Mainland China only. |
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• Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use Always-Be-Connected Data Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Always-Be-Connected Data Pass, visit http://e.hkcsl.com/datapass-e. |
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• Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services. |
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• Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture. |
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• If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period. |