Surfshark ONE Internet Security Solution

Surfshark ONE Internet Security Solution service flow

Surfshark ONE Internet Security Solution FAQ

Terms and Conditions:  Surfshark ONE Internet Security Solution Terms and Conditions (these “Terms and Conditions”) for CSL Mobile Limited customers
1.	Surfshark ONE Internet Security Solution (this “Service”) is provided to you by Surfshark B.V. (the “Supplier”). The Offer is valid during the promotion period from 20 March 2025 to 31 July 2025.
2.	By subscribing or using this Service, you confirm to have read, understood and accepted Supplier’s terms and conditions in relation to this Service (the “Supplier’s Terms and Conditions”). For details, please visit https://surfshark.com/terms-of-service.
3.	The terms “we”, “our”, “us” refer to CSL Mobile Limited or CSL in this Terms and conditions.
4.	To subscribe for the Product, you must be a new or existing customer of our designated monthly plans (“Designated Mobile Plan”).
5.	All the fees of this Service will be billed by us. We will start billing the “Surfshark ONE Internet Security Solution” service, which will be stated separately as a billing item in CSL Mobile Limited’s bill to customers, once the service is subscribed through us.
6.	The 'SurfShark 30-day money-back guarantee' provided by Surfshark does not apply to customers who subscribe to Surfshark ONE through CSL .
7.	The Surfshark ONE one-time activation code, for the service’s registration process, will be delivered in 1 working day by us after its subscription is successfully completed through either SMS notification or E-wallet coupon in csl/1010/ClubSim Monthly Service service App.
8.	You will be diverted to an external website or mobile application which contains services provided by third parties during the activation process of the service. CSL has no control over and makes no representations or warranties regarding the accuracy, content, completeness, legality, reliability, operability or availability of information or materials displayed on such website or application.
9.	You are expected to activate the service by applying the activation code immediately after subscription to prevent the expiration of the code. The last activation date of the “Activation code” is on 5 March 2027. In the event of prolonged service inactivity leading to the expiration of the activation code, a new activation code may not be issued.
10.	Upon suspension or termination of your Designated Mobile Plan, this Service shall be suspended or terminated accordingly and any unused entitlement in relation to this Service will be forfeited without compensation in case of termination.
11.	If this Service is terminated before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period.
12.	The service shall be automatically terminated 24 months after service activation.
13.	The information about the Service is based on information provided by the Supplier. We do not in any way make any representation or guarantee as to its accuracy or completeness. Any reliance you place on such information is therefore strictly at your own risk. It is recommended that you verify any important details directly with the Supplier before making any decisions or taking any actions based on this information.
14.	We are not the supplier of this Service and make no representation or guarantee to any aspect of this Service (including but not limited to its quality), and shall not in any way be liable to any matters in relation to this Service. No compensation shall be forthcoming under any circumstances. For enquiry or dispute about this Service, please contact the Supplier directly on https://support.surfshark.com.
15.	Only certain devices support the Service. You should check the compatibility of your device before using the Service. For enquiry of the compatibility of this Service, please contact the Supplier directly o nhttps://support.surfshark.com.
16.	The General Terms and Conditions of CSL Mobile Limited (“CSL”) apply (https://www.hkcsl.com/tc/service-terms-and-conditions/).
17.	Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.hkcsl.com.
18.	Service Charges are for local usage only and additional roaming charges apply when you use the Service outside of Hong Kong.
19.	The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof).
20.	You are required to download the Surfshark application to access the Surfshark ONE service. Devices that have the Surfshark application installed and are logged in with a registered "Surfshark ONE" account are eligible to utilize the features of the Surfshark ONE service.
21.	You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes.
22.	We and/or the Supplier reserve(s) the right to vary or cancel this Offer and/or amend these Terms and Conditions at any time without notice. The Supplier reserves the right to amend the Supplier’s Terms and Conditions at any time without notice.
23.	In the event of dispute in relation to this Service, our decisions and/or the Supplier’s decision shall be final.
24.	In case of any discrepancy between the English version and the Chinese version, the English version shall prevail.
25.	This Terms and Conditions shall be governed by and construed in accordance with the laws of HKSAR.

Disclaimer You will be diverted to an external website or mobile application which contains goods and services provided by third parties. CSL Mobile Limited has no control over and makes no representations or warranties regarding the accuracy, content, completeness, legality, reliability, operability or availability of information or materials displayed on such website or application. Such website or application is not related to CSL Mobile Service and that the relevant products and services are not endorsed by CSL Mobile Limited. You agree that the use of such website or mobile application is entirely at your own risk. In the event of prolonged service inactivity leading to the expiration of the activation code, a new activation code may not be issued.

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