YS GENERAL TERMS AND CONDITIONS of Prepaid SIM Card

(a) any law, rule or regulation of Hong Kong or any country (or political subdivision of the country) which is applicable to a party;
(b) any obligation under any licence held by YS in Hong Kong or any country (or political subdivision of the country); 
(c) any lawful determination, decision, direction, guideline, statement or code of practice in Hong Kong or any country (or political subdivision of the country) which is applicable to a party; or
(d) any applicable international convention or agreement.

(a) Voucher;
(b) ATM; 
(c) PPS;
(d) Credit Card;
(e) Payment Kiosk Recharge Service; or
(f) any other method as specified by YS from time to time.

(a) of a type approved by the Office of the Communications Authority; 
(b) appropriate for the Prepaid SIM Card; and 
(c) able to be connected to YS’s mobile network.

(a) the number of days as set out on the Prepaid SIM Card’s packaging after activation of the Prepaid SIM Card or such other period as specified by YS from time to time; or

(b) the number of days as set out on the Prepaid SIM Card’s packaging (or such other period as specified by YS from time to time)  after credit is added to the Customer's Prepaid SIM Card (as calculated in accordance with clause 3.11) if the Prepaid SIM Card is Recharged in accordance with this clause 3 and provided the Customer Recharges his Prepaid SIM Card by at least the minimum amount as specified by YS from time to time on each Recharge occasion,

(a) cannot be exchanged, transferred or refunded unless the Prepaid SIM Card or Voucher is found faulty or damaged before use; and 
(b) is not redeemable for cash, services or other goods,

(a) make and receive local calls to or from fixed and Mobile Services; 
(b) make international calls using the 001 or 1718 prefixes or receive international calls (with the exception being such other Prepaid SIM Cards as may be specified by YS from time to time);
(c) access and use VAS, provided the Customer uses a Mobile Equipment which allows access to VAS; and
(d) make roaming calls (with the exception to this being the Prepaid SIM Card not equipped with Roaming Service).

(a) make calls to live chat numbers, some short code numbers (except those specified by YS) and such other numbers as specified by YS from time to time; 
(b) forward calls to overseas numbers or some chargeable numbers (eg. 173 or 900 prefix numbers); or
(c) receive international operator assisted calls (eg. collect calls).

(a) immediately when Recharging using a Voucher, online by credit card or Alipay; and 
(b) within two working days when Recharging using the PPS or ATM methods. 

(a) the wrong Prepaid SIM Card has been Recharged; 
(b) the Prepaid SIM Card has been fraudulently Recharged;
(c) the Prepaid SIM Card has expired or been terminated; or
(d) there is a legitimate reason for YS to debit the Recharge amount,

(a) the Mobile Equipment and/or Mobile Service provided by YS to the Customer under this Agreement are for the personal and private use of the Customer only;
(b) YS does not provide directory entries or directory services for a Mobile Service; 
(c) YS may at any time do all such things to the features of a Mobile Service or the pre-programmed data of the Prepaid SIM Card to ensure the quality of a Mobile Service;
(d) the Customer must not use or allow a Mobile Service or the Prepaid SIM Card to be used for any purpose other than that for which it is subscribed;
(e) the Customer does not acquire any rights whatsoever in any mobile number provided by YS and YS may modify, withdraw, change or reallocate any number provided to the Customer; 
(f) when the Customer provides information to YS, the information must be complete, true and up-to-date in all respects;
(g) the Customer must abide by the Applicable Laws;
(h) the Customer must promptly comply with all notices, instructions or directions given by YS in respect of the installation, use or operation of the Mobile Services;
(i) the Customer must not, and must not attempt to, hack, break into, access or by other unauthorised means use, any part of a Mobile Service, YS data areas or servers for which the Customer has not been authorised by YS; 
(j) the Customer must not tamper, copy, modify or in some other ways seek to alter, or allow any other person to tamper, copy, modify or seek to alter, the Prepaid SIM Card;
(k) the Customer must not use the Mobile Service (including an Information Service) in: 

(i) any unlawful, fraudulent, improper, unauthorised, harassing, discriminatory, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable manner; 
(ii) a way to encourage conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any Applicable Law or regulation; 
(iii) a way to infringe any third party's intellectual property rights; or
(iv) a way that may be harmful or detrimental to YS or its reputation; and

(l) YS is not responsible for any acts or omissions arising from the Customer's use of the Mobile Service, including those more particularly described in clause 3.17(k).

(a) damaged due to misuse, negligence or willful damage on the part of the Customer; or 
(b) lost by, or stolen from, the Customer. 

(a) uses a Mobile Equipment which is capable of receiving the Information Service; and
(b) satisfies the eligibility requirements for the Information Service (if any) specified by YS from time to time.

(a) YS makes no warranty of any kind in relation to the Information Service or any third party content or information provided to it;
(b) YS is not responsible for the accuracy, completeness, usefulness or timeliness of an Information Service;
(c) any views expressed are not necessarily those of YS; 
(d) Information Services are made available for the personal use of the Customer and the Customer must not provide such Information Services or any information derived from such Information Services, to any other person; 
(e) information received from the Information Services is for reference only and is not intended for trading or any other purpose; and
(f) the Customer releases YS from all liability in connection with any Information Service, including for any failure to provide the Information Service or loss suffered from using the Information Service.

(a) notify the Customer verbally or in writing of the complaint received;
(b) require the Customer to respond to the complaint received and the Customer must respond to YS within three working days of receiving a notification; and/or
(c) block the Customer from sending SMS or suspend the Customer's Mobile Service until the matter has been resolved.

(a) local calls will be Charged and calculated on a per minute basis; 
(b) IDD calls (if applicable) will be Charged on a one-minute increment basis for both the IDD usage airtime and the local usage airtime, the rate of the IDD call Charge and the local airtime rate are subject to change from time to time and may include a peak and off-peak rate and the IDD call Charge will be rounded to the nearest 10 cents mark (for the avoidance of doubt any amounts 5 cents or above will be rounded up to the nearest 10 cents mark); 
(c) VAS will be Charged in accordance with YS’s prevailing rate from time to time;
(d) for Prepaid SIM Cards which are equipped with the roaming function, when the Customer uses the Prepaid Roaming Service, the Charge unit will be on a 60-second increment basis (even if the Customer uses the Prepaid Roaming Service for less than 60 seconds). Charges will be deducted from the Customer’s Prepaid SIM Card when the Customer answers the call made by the system to place the call, irrespective of whether the person being called is successfully connected or not;
(e) the ‘All Calls Forwarding’ service (a service which allows the Customer’s calls to be forwarded to another telephone number) will be Charged at YS’s prevailing rates and the Customer will be liable for all Charges incurred as a result of activating this service; 
(f) if the Customer sends the same SMS to more than one party at the same time, the Customer will be Charged for sending the SMS to each recipient; and
(g) in addition to any other relevant Charges, if the Customer accesses a VAS or the ‘*300 information service’, the Customer will be Charged airtime for the amount of time spent using the service.

(a) the Customer breaches, or YS reasonably believes the Customer is likely to breach, any of the terms and conditions of this Agreement;
(b) the Customer or any other person uses the Mobile Equipment or Mobile Service in contravention of clause 3.17 or for any illegal or improper purpose;
(c) the Customer has successfully Ported his mobile number to an Operator;
(d) any of the telecommunications or other licences held by YS are terminated, revoked, expired or not renewed;
(e) YS reasonably believes it is necessary to suspend provision of a Mobile Service to:

(i) comply with an order, instruction, determination or direction of a government or regulatory authority;
(ii) carry out emergency or scheduled maintenance, repair or upgrading of a Mobile Service, any equipment, facility or any part of YS's network;
(iii) reduce or prevent fraud or interference with a Mobile Service; or 
(iv) resolve a complaint as described in clause 7.3; or

(f) YS ceases to provide any of the Mobile Services.

(a) in the 12 month period prior to the accrual of such liability; or
(b) for the period that this Agreement has been in force prior to the accrual of such liability, if the period is less than 12 months.

(a) in the case of a notice or communication sent by electronic means, immediately after being transmitted by YS or posted on YS’s website www.hkcsl.com/en/your-mobile/ and
(b) in the case of a newspaper advertisement or pamphlet, when the first edition of the newspaper is available for purchase or when the notice is available in the authorised distribution channel. 

(a) a document (including this Agreement) includes any variation or replacement of it;
(b) the word “person” includes an individual, a firm, a body corporate, a partnership, joint venture, an unincorporated body or association, or any government agency;
(c) the singular includes the plural and vice versa;
(d) Hong Kong dollars, dollars, HK$, HKD or $ is a reference to the lawful currency of Hong Kong; 
(e) the words “include”, “including”, “for example” or “such as” are not used as, nor are they to be interpreted as, words of limitation, and, when introducing an example, do not limit the meaning of the words to which the example relates to that example or examples of a similar kind;
(f) words which are gender neutral or gender specific include each gender; 
(g) a third person or a third party is a reference to a person who is not a party to this Agreement; and
(h) other parts of speech and grammatical forms of a word or phrase defined in this Agreement have a corresponding meaning.