Your Mobile All-In-One Prepaid SIM

Please refer to "Terms and Conditions" for details of the remarks.

Check account balance and validity: Press ## 122 # SEND

IDD Service：

International Roaming

You can get roaming data; make calls to Hong Kong, within the same country/territory, or to other countries/territories when you are overseas.

• Roaming data pass⁶
  Press * 131# SEND (operate in overseas)
• Calling Hong Kong
  Press * 108 * Hong Kong Tel. No. # SEND
• Making local calls in other countries/territories
  Press * 108 * 001 Country / Territory Code Area Code Local Tel. No. # SEND
• Making calls to other countries/territories
  Press *  108 * 001 Country / Territory Code Area Code Tel. No. in other country  #  SEND

After pressing the requisite key string, you’ll receive a message saying “Thank you for using our service. The number you’ve dialed is being connected, please wait”. Wait for your phone to ring, and answer it. You will then be connected to the called party. The roaming service has been enabled by default in this Rechargeable SIM Card. Customers can take the action to prevent handsets from switching to mainland China-based mobile networks while in Hong Kong, thereby incurring unnecessary roaming charges. Temporarily suspend the roaming service with the following shortcodes:

• To suspend roaming service: *143*01#  SEND
• To resume roaming service before leaving Hong Kong: #143*01#  SEND

⁺ If you have to make or receive calls while roaming, please cancel all local/international call forwarding functions.

csl Wi-Fi Service

Use a Wi-Fi enabled device at more than 15,000 Wi-Fi hotspots all over Hong Kong. Simply plug and use! Hotspot Search: www.cslwifi.com

How to login:

• Go to csl Wi-Fi hotspots, and set the Network Name (SSID/ESSID) to "csl".
• Launch your internet browser.
• Type any valid URL into the address field and you will be redirected to the csl Wi-Fi login page automatically.
• Login to the service:
  i) Choose "Prepaid SIM Cards".
  ii) Enter your mobile number and PIN to login to the service.
• After login, a new offline window will be pop-up to let you terminate the connection. Do not close the offline window. To terminate your csl Wi-Fi session, simply click the "Disconnect" button.
• If you have accidentally closed the Disconnect pop-up window, please go to hotspot.cslwifi.com and click "Disconnect" to logout.

csl Wi-Fi service is provided by Hong Kong Telecommunications (HKT) Limited subject to the terms and conditions of csl Wi-Fi service, available at www.cslwifi.com/support/download/Special_Condition_T&C_e.pdf.

To know more about csl Wi-Fi hotspots and coverage, please visit www.cslwifi.com.

csl VoLTE Service (Prepaid SIM card customers)

Recharge Methods and Bonus

Recharge Methods:

1. Via Your Mobile recharge voucher
You can purchase Your Mobile recharge vouchers at any Your Mobile dealer shops. You can recharge your account with recharge vouchers in Hong Kong or overseas. The value will be credited to your account instantly.

Recharge method: i) Call Recharge Service Hotline 179179 or ii) Press ＊109 ＊ PIN # SEND

2. Online top-up via recharge voucher or credit card / Alipay
       • Use your prepaid card to visit http://prepaid.hkcsl.com
       • Enter the PIN printed on the recharge voucher or follow the instructions and recharge with a credit card / Alipay.
 

Extra bonus promotion (Promotion period until 31 Dec, 2024 )

*Remark:

• • Extra bonus data is valid for 30 days, effective from the top up date.
• • Extra bonus data will be used in first priority.

Terms and Conditions

1. Local calls, IDD calls, video calls and International Call Forwarding calls are charged on a per minute basis.
2. Local airtime charges apply when using IDD service and International Call Forwarding.
3. International roaming calls are charged on a per minute basis. Airtime will be deducted in units of 1 minute once you answer the return call from our system, even if the called number is busy or unanswered.
4. Local data is charged on a per-MB basis. Please ensure the data connection is disabled when you are not using the service to avoid unnecessary charges.
5. Roaming data is charged on a per-20KB basis.
6. Local data must be consumed within Hong Kong. A roaming data charge will be made when roaming overseas.
7. Local 1-day, 3-day, 7-day ,90-day and “Usage period aligned with card validity” data passes commence on the day of subscription. Service will be automatically terminated at 23:59 on the commencement day, 3rd day, 7th day ,90-day or until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner. For 1/3/7/90 days data passes, customers are required to subscribe to the data pass again for continued use. The validity of the “Usage period aligned with the card validity” local data pass will last until expiry of the prepaid card, but no more than 365 days from the subscription date of the data plan, whichever is sooner.
   7a. 30-day data pass will be renewed automatically every 30 days (23:59 on 30th day) after subscription. Any unused usage cannot be carried forward to the next 30-day period and will be forfeited at the end of the respective period. To unsubscribe this service, please dial*101#114*2#($68/30-day Pass) from your handset, the cut-off time is 23:59 on the expiry date. If you subscribe to multiple 30-Day Data Passes simultaneously, the system will follow the last subscribed 30-Day pass expiry date and will be auto-renewed. Previous 30-Day Data Pass subscribed will end upon original expiry date (23:59).
8. Cut-off time for Roaming data and KingKing is HK time 23:59. New daily cap starts at HK time 00:00.
9. Both incoming and outgoing MMS are charged on a per-MB basis. If MMS is downloaded / sent during roaming, roaming data charges apply.
10. No local airtime charges applied for Unconditional Call Forwarding Package. Local call forwarding when busy, unanswered and unreachable are not included in the package. The package will be renewed automatically every 30 days and related package charge will be deducted from your account.
11. When accessing Voice Mail via a mobile phone, airtime is charged. Roaming charges apply when retrieving voice mails from outside Hong Kong. The Voice Mail package will be renewed automatically every 30 days and related package charge will be deducted from your account.
12. The Administration Fee will be deducted automatically from your account on a monthly (30 days) basis.
13. Peak speed for data download is 42Mbps and upload is 5.76Mbps. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors.
14. If the subscribed packages cannot be renewed successfully due to insufficient balance in your account, the related packages will be cancelled. Please re-subscribe to the packages after recharge.
15. Any dispute over value or usage should be raised with service provider (CSL Mobile Limited) within one month.
16. Service fee will be charged for each copy of the call details relating to the current month.
17. Usage records maintained by CSL Mobile Limited shall, in the absence of manifest error, be conclusive evidence.
18. CSL Mobile Limited reserves the right to amend the tariff and the related charges. Please call the service hotline for tariff details.
19. We reserve the right to terminate your mobile service without prior notice if your remaining balance is $0 or less and no usage in past consecutive 3 months.

Service Hotline 179 179